Fleet Maintenance - 32

up to address any issues with devices that have
not been activated.
VMware provides a similar service through
its product VMware Workspace One. Companies
like VMware specialize in endpoint management,
which refers to managing all of the shop's devices and associated software: the deployment of
hardware, follow-up services and management,
security measures to ensure no information is
compromised, and updates and implementation
of applications used by an organization or depart-

» In addition to ruggedized computers used in the shop,
Penske also manages tablets used in customer kiosks. These
tablets are used to check in customer service requests.
Photo courtesy of Penske

Real-world use of mobile
devices in the shop

The Penske team utilizes ruggedized
tablets in the shop for a number of tasks
Technicians and other maintenance personnel at Penske utilize ruggedized Windows-based Dell tablets in the shop for
a number of tasks. "With the introduction of the tablets to
the shop floor, we see less and less need for techs to utilize a
smart phone to look for information," say experts at Penske.
Specific examples for how these devices are
used at Penske locations include:

SHOP SUPERVISOR TASKS

* Verify jobs at the time of completion with the technician
* Ability to take pictures and attach them to a job
* Ability to scan parts to a job
* View job-related information when aiding
technicians to diagnose problems

TECHNICIAN TASKS

* View work orders
* Input job information
* Take pictures related to the job they are working on
* Scan parts to the job
* Search for job-related content including items
like bulletins and work instructions
* Utilize diagnostic-related programs and reference materials
* Connect with the vehicle to gather fault
codes and vehicle health reports
* Validate repairs or conduct tests on a
unit while it is not in the shop
"The items noted [above] are all being performed at the unit
while the repairs are taking place. Eliminating the need to walk
over to a centralized computer station," advise experts at Penske.
-Fleet Maintenance staff

32 Fleet Maintenance | May 2019

ment. "[VMware Workspace One] brings together
the management of all those components in one
unified platform," says Aditya Kunduri, group
product marketing manager, unified endpoint
management (UEM) team for VMware.
The benefit of using a service such as VMware
Workspace One allows for a scalable solution
throughout a department, or for multiple departments within an organization. This means the
network of devices, applications, and services
can grow as a company does. The information
is accessed and managed through cloud-computing. This means computer system resources
are available on-demand through an internet
connection, instead of being available at a specific on-site location.
Companies like VMware help to streamline the
process of optimizing the user experience of mobile
devices in the shop. They do this by managing the
back-end details of getting the devices to the shop
personnel, updating and uploading new applications, assisting with any device issues, security to
ensure data is not compromised, and more.
"We are able to deliver content and applications
on these devices, whether it is on demand, or based
on a schedule, or even based on trigger events
making sure that there's no downtime for these
employees, especially when these are mission critical operations where time is money. And then of
course, from an IT point of view, we also help them
track the health and status of these devices in real
time, making sure they are on top of their assets
that are out in the field," Kunduri explains.
Often there is a point-person or team within
a fleet organization managing the relationship
and communication between an outside vendor,
such as Panasonic or VMware, and the rest of the
internal organization. Typically, this is personnel
in the information technology (IT) department.
VMware also assists with training fleet IT
personnel to remote into devices to assist with
updates and troubleshooting.
There may be instances where an employee
already has their own personal mobile device,
such as a smartphone, that they're using in a work
setting. This is referred to as BYOD, or, "bring your
own device."
VMware offers the ability to provide "containerized" productivity applications - meaning the data
within the application cannot be shared outside
the application. This is also sometimes referred
to as sandboxing. "As part of these productivity
applications, you can enable these employees
with e-mail access, with secure browsing access,
a secure tunnel or VPN type act to connect to your
internal company resources through an encrypted
medium," explains Kunduri.
Operating systems like iOS for Apple products,
or Android, also offer a separation of personal and
enterprise profiles on devices, allowing employers
to set up profiles.
"For example, Android provides a work profile,
where there's a clear separation of work data, as
well as the personal data that sits on a device...
making sure that there is no transfer of data
between personal and work applications, while
the employee['s] privacy is maintained," Kunduri
says. Known as dual persona mobile application
management (MAM), this function allows an
IT department to access only the work-related

» Referred to as BYOD, or "bring your own
device," there may be instances where an
employee already has their own personal
mobile device, such as a smartphone,
that they're using in a work setting.
Photo courtesy of Panasonic

profile and applications on an employee's personal
device, allowing personal data and applications
to remain private.
Whether it's a personal device used for professional work, or a professional device where some
personal information or applications will be
downloaded, fleets can also select specific applications - either by whitelisting or blacklisting the
available applications to be used on the device.
Whitelisting is more strict, advising users of
a very specific set of applications that can be
downloaded and used on the device. Blacklisted
means specific applications are restricted from
being downloaded or used on the device.
Another benefit to working with a service
provider is security. If a device is lost or compromised, it can be shut down and so no sensitive
company information is accessible.
From a security standpoint, Kuduri says these
devices also have controls in place such as "imposing passcode policies on these devices, [and] being
able to remotely wipe the data off the devices if it
gets lost or compromised."

After-sales support
and warranties
To vet the credibility of the company you partner with, consider the markets it serves, says
Durabook's Guest.
"Manufacturers, like Durabook, who focus
exclusively on vertical markets, bring a level of
expertise that you can't find in all vendors. You
want to know that if there is an issue, someone
with market experience will be there to help,"
he says.
When it comes to warranty, oftentimes devices
designed for rugged use will still operate just fine
but will require significant updates to software
or hardware that deem it unusable or outdated
for the shop.



Fleet Maintenance

Table of Contents for the Digital Edition of Fleet Maintenance

Uptime - Are You Communicating with Employees Effectively?
Trends in Heavy Duty Diesel Engine Oils
Vehicles - Keys to Consistent Liftgate Performance
In the Bay - How Standardized Vehicle Communication Protocols Impact Diagnostics and Vehicle Operation
Shop Operations - Considerations for Mobile Device Usage in the Shop
Training - Where are all the Students Going?
Management - Why the Recent Airline Accidents Should be Concerning
Fleet Parts & Components
Tools & Equipment
Classifieds
Guest Editorial - How Much Do You Spend on DPF Maintenance?
Fleet Maintenance - 1
Fleet Maintenance - 2
Fleet Maintenance - 3
Fleet Maintenance - 4
Fleet Maintenance - 5
Fleet Maintenance - 6
Fleet Maintenance - 7
Fleet Maintenance - Uptime - Are You Communicating with Employees Effectively?
Fleet Maintenance - 9
Fleet Maintenance - Trends in Heavy Duty Diesel Engine Oils
Fleet Maintenance - 11
Fleet Maintenance - 12
Fleet Maintenance - 13
Fleet Maintenance - 14
Fleet Maintenance - 15
Fleet Maintenance - 16
Fleet Maintenance - 17
Fleet Maintenance - Vehicles - Keys to Consistent Liftgate Performance
Fleet Maintenance - 19
Fleet Maintenance - 20
Fleet Maintenance - 21
Fleet Maintenance - In the Bay - How Standardized Vehicle Communication Protocols Impact Diagnostics and Vehicle Operation
Fleet Maintenance - 23
Fleet Maintenance - 24
Fleet Maintenance - 25
Fleet Maintenance - 26
Fleet Maintenance - 27
Fleet Maintenance - Shop Operations - Considerations for Mobile Device Usage in the Shop
Fleet Maintenance - 29
Fleet Maintenance - 30
Fleet Maintenance - 31
Fleet Maintenance - 32
Fleet Maintenance - 33
Fleet Maintenance - Training - Where are all the Students Going?
Fleet Maintenance - 35
Fleet Maintenance - Management - Why the Recent Airline Accidents Should be Concerning
Fleet Maintenance - Fleet Parts & Components
Fleet Maintenance - 38
Fleet Maintenance - 39
Fleet Maintenance - 40
Fleet Maintenance - Tools & Equipment
Fleet Maintenance - 42
Fleet Maintenance - 43
Fleet Maintenance - 44
Fleet Maintenance - Classifieds
Fleet Maintenance - Guest Editorial - How Much Do You Spend on DPF Maintenance?
Fleet Maintenance - 47
Fleet Maintenance - 48
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