Fleet Maintenance - 25
Why identify and track
Establishing a standard process for
warranty identification and tracking can
help calculate the true value of a vehicle
warranty and total cost of ownership.
By Erica Schueller
[ MAINTENANCE & SERVICE ]
hen it comes to maintenance operating costs,
fleets look to any opportunities possible to
reduce spending and improve efficiencies.
One option that could be improved for many
fleets is the management of warranty claims.
The standardization of warranty claims
can be inherently challenging because of the
many variables associated with the identification and tracking of vehicle warranties.
Unlike a passenger vehicle, which often
has a full warranty handled by the automaker, commercial vehicle warranty identification and tracking face additional
challenges due to the infinite specifications
a vehicle may have.
"As soon as something becomes a component that can be swapped or interchanged,
manufacturers have got to have the flexibility to have the warranty in total that people
are looking for for their drivetrain, but also
ala carte," explains Craig LaPinta, marketing manager, aftermarket service products
for the Daimler Trucks North America
Extended Warranty Program. "Whether you
have a [Detroit] DT12 or Allison [transmission] in between the axle and the engine, the
axle coverage is the same, the engine coverage is the same. But what warranty you have
with Allison was decided by Allison."
Every commercial vehicle specification
includes systems and components from
different manufacturers or suppliers. Each
of those vendors may have a different process
for submitting warranty claims. Additionally,
the age of the vehicle, the types of components, and the locations where warranty
service is performed all factor into the
warranty identification and tracking process.
The initial setup
To adequately track warranty claims, fleets
would do best to use a digital process or
software application - most often as part
of their business or shop information
systems - to track, identify, process, and
file warranty claims.
Dave Walters, senior solutions engineer
for Trimble Transportation, stresses the
most important step in tracking warranties is the initial setup for each asset in the
system when the truck or trailer is first
added to the fleet.
"When a new asset is added to the database, getting the warranty parameters on
that asset set up properly is mission-critical," he says. "Nothing happens if we don't
get the warranty established and set up
properly on the front end of an asset when
we add them to our business information
system. If that's done correctly, the system
should be alerting you every time there's a
potential warranty opportunity."
Walter explains that regardless of the
type of warranty - OEM, other component,
or aftermarket - the system should alert the
fleet of any warranty opportunities when a
repair order is created.
"Identifying the warranty helps [the fleet]
make a better decision on how to get that
vehicle repaired," Walter says.
With warranty tracking, if an issue arises with a vehicle, the fleet should be able
to see what repairs and warranties were
handled and direct a driver to the appropriate service.
The first step to tracking warranty claims is
to identify the type of warranty. Warranty
identification refers to the information and
warranties available for a particular asset.
There are different types of warranties
fleets must consider when identifying and
tracking warranty claims, according to
Trimble's Walters. They are:
* Base warranty. Also referred to as the OEM
warranty, this warranty type is covered by
the truck manufacturer. It can cover the full
vehicle, but will at minimum generally cover
the engine, transmission, and drive axles.
* Extended component warranty. This
refers to any warranty that extends beyond
the base OEM warranty.
* Aftermarket parts warranty. "Any part
that gets purchased from a vendor, or a
repair part, may have a warranty on it from
the vendor who you're purchasing the part
from," Walters advises. "We call that aftermarket parts warranty."
"Through the repair process, your business system should be identifying, 'Is this
May 2020 | VehicleServicePros.com
Table of Contents for the Digital Edition of Fleet Maintenance
Uptime: Expecting the unexpected
Editor's Note: Catching up on fleet maintenance
Maintenance considerations for manual versus automated manual transmissions
DPFs: Clean or replace?
Why Identify and track vehicle warranties?
Lube it or lose it
OTA: Supporting uptime remotely
Management: How fleets can benefit from having a SAMP
Training: Supporting today's students and tomorrow's techs
Diagnostics: Assessing aftermarket diagnostic solutions
Fleet Part & Components
Tools & Equipment
Guest Editorial: Keeping tire pressure at optimum levels
Fleet Maintenance - 1
Fleet Maintenance - 2
Fleet Maintenance - 3
Fleet Maintenance - 4
Fleet Maintenance - 5
Fleet Maintenance - 6
Fleet Maintenance - 7
Fleet Maintenance - Uptime: Expecting the unexpected
Fleet Maintenance - 9
Fleet Maintenance - Editor's Note: Catching up on fleet maintenance
Fleet Maintenance - 11
Fleet Maintenance - Maintenance considerations for manual versus automated manual transmissions
Fleet Maintenance - 13
Fleet Maintenance - 14
Fleet Maintenance - 15
Fleet Maintenance - 16
Fleet Maintenance - 17
Fleet Maintenance - DPFs: Clean or replace?
Fleet Maintenance - 19
Fleet Maintenance - 20
Fleet Maintenance - 21
Fleet Maintenance - 22
Fleet Maintenance - 23
Fleet Maintenance - Why Identify and track vehicle warranties?
Fleet Maintenance - 25
Fleet Maintenance - 26
Fleet Maintenance - 27
Fleet Maintenance - 28
Fleet Maintenance - 29
Fleet Maintenance - Lube it or lose it
Fleet Maintenance - 31
Fleet Maintenance - 32
Fleet Maintenance - 33
Fleet Maintenance - OTA: Supporting uptime remotely
Fleet Maintenance - 35
Fleet Maintenance - Management: How fleets can benefit from having a SAMP
Fleet Maintenance - Training: Supporting today's students and tomorrow's techs
Fleet Maintenance - Diagnostics: Assessing aftermarket diagnostic solutions
Fleet Maintenance - 39
Fleet Maintenance - Fleet Part & Components
Fleet Maintenance - Tools & Equipment
Fleet Maintenance - Guest Editorial: Keeping tire pressure at optimum levels
Fleet Maintenance - 43
Fleet Maintenance - 44