Fleet Maintenance - 15

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value in pre-analyzed trip-by-trip drive behavior,
especially when provided with simplified explanations of how the truck has been driven and where
there are opportunities for improvement."
Most telematics providers offer services to
handle the data for fleets, so the fleet only needs
to receive a notification when action is required.
"Important telemetry and engine data from a
vehicle or asset are gathered by a tracking unit
and sent back to a cloud database, often using a
cellular connection," says Reza Hemmati, vice
president of product management for vehicle
intelligence company Spireon.
The data collected from each asset is gathered and stored in a cloud-based application.
Algorithms set by the telematics provider take this
data and present a visual dashboard with alerts
and reporting tools uniquely designed based on
the fleet's business objectives. These objectives can
be centered around improving driver behavior,
optimizing daily operations, or lowering maintenance expenses.
As data is gathered and collected, provider
systems can analyze the data to begin supplying
prescriptive maintenance solutions in real-time.
A fleet can be notified by the provider before
a vehicle needs service. This more hands-off
approach may suit larger fleets where tracking
and analyzing the enormous amounts of data
produced by their vehicles is not possible in-house.
Additionally, diagnostics companies such as
Noregon can provide some repairs remotely.
"Consider our TripVision Uptime product: our
service tells you in real-time - either in the portal
or via email and text notifications - when vehicles

Fleets can learn to predict
system failures before
they happen and prescribe
recommended actions.
need attention to reduce unexpected breakdowns,"
says Dave Covington, chief technology officer for
Noregon, an internet of things (IoT) company
specializing in connected vehicle solutions.
Covington says having this knowledge, along
with Noregon's configurable action plans, helps
fleet managers and vehicle owners avoid downtime by detecting issues before they escalate. It
also includes remote functions such as diesel
particulate filter regenerations (DPF regens), which
previously required a shop visit, mobile repair
service, or tow to a repair facility.
Other remote programming capabilities some
telematics providers offer are the ability to update
vehicle software and even make parameter changes. This allows fleets to provide vehicles with overthe-air service if, for example, an OEM releases
an important software update. Instead of having
to wait until the vehicle is in for service or back
at home base, the update can be completed while
the vehicle is still on the road.
"Fleets can perform over-the-air parameter
changes on one or more trucks and download
Detroit Diesel Electronic Control reports without
having to physically connect to the vehicle," says

Detroit Connect's Krajewski. "Detroit Connect
Remote Updates will also soon be able to perform
firmware updates over the air."

Security concerns

These newer vehicle technologies do have one
unfortunate consequence, however.
"Data hacking and people being able to take
control of vehicles remotely are key concerns,"
Merchants Fleet's Keegan says.
Adding remote access to vehicles creates
another potential entry point for hackers and
other people with nefarious intent to tamper
with the vehicles.
"More components or devices on a truck means
an increase in threat vectors, or areas that can
potentially be attacked," Noregon's Covington
says. "Years back if you wanted to do harm to a
vehicle you had to be in its physical vicinity. Now,
people with malicious intent can theoretically
inflict the same - or worse - damage from afar."
Complicating the matter is the fact that vehicles may have more than one type of remote
connection. With multiple entry points, it
becomes more difficult to secure the vehicle's
systems against attacks.
"Connected vehicles may communicate realtime within a complex system of traffic system
sensors, fleet operations computers, databases
of regulation and enforcement authorities, and
even the driver's personal cell phone," says Mark
Zachos, president of DG Technologies. "Any one of
these vehicle communications connections could
have a security risk. Also ... criminal hackers are


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Fleet Maintenance

Table of Contents for the Digital Edition of Fleet Maintenance

Uptime: Are all systems secure?
Cover Story: Connecting to the future
Vehicles: Engine trends impacting performance and fuel efficiency
In the Bay: Understanding tire pressure monitoring and management systems
Shop Operations: How fleets can benefit from RCM
Management: Are you a good global citizen?
Economic Outlook: WDTKAWDTKI?
Powertrain: What are fault code action plans, and how can they help improve the vehicle diagnostic process?
Braking & Collision Avoidance: How will electric vehicles impact commercial truck braking systems?
Fleet Parts & Components
Tools & Equipment
Classifieds
Guest Editorial: Differences servicing air disc brakes versus drum brakes
Fleet Maintenance - 1
Fleet Maintenance - 2
Fleet Maintenance - 3
Fleet Maintenance - 4
Fleet Maintenance - 5
Fleet Maintenance - 6
Fleet Maintenance - 7
Fleet Maintenance - Uptime: Are all systems secure?
Fleet Maintenance - 9
Fleet Maintenance - Cover Story: Connecting to the future
Fleet Maintenance - 11
Fleet Maintenance - 12
Fleet Maintenance - 13
Fleet Maintenance - 14
Fleet Maintenance - 15
Fleet Maintenance - 16
Fleet Maintenance - 17
Fleet Maintenance - 18
Fleet Maintenance - 19
Fleet Maintenance - Vehicles: Engine trends impacting performance and fuel efficiency
Fleet Maintenance - 21
Fleet Maintenance - 22
Fleet Maintenance - 23
Fleet Maintenance - 24
Fleet Maintenance - 25
Fleet Maintenance - 26
Fleet Maintenance - 27
Fleet Maintenance - 28
Fleet Maintenance - 29
Fleet Maintenance - 30
Fleet Maintenance - 31
Fleet Maintenance - 32
Fleet Maintenance - 33
Fleet Maintenance - In the Bay: Understanding tire pressure monitoring and management systems
Fleet Maintenance - 35
Fleet Maintenance - 36
Fleet Maintenance - 37
Fleet Maintenance - 38
Fleet Maintenance - 39
Fleet Maintenance - 40
Fleet Maintenance - 41
Fleet Maintenance - 42
Fleet Maintenance - 43
Fleet Maintenance - Shop Operations: How fleets can benefit from RCM
Fleet Maintenance - 45
Fleet Maintenance - 46
Fleet Maintenance - 47
Fleet Maintenance - 48
Fleet Maintenance - 49
Fleet Maintenance - Management: Are you a good global citizen?
Fleet Maintenance - Economic Outlook: WDTKAWDTKI?
Fleet Maintenance - Powertrain: What are fault code action plans, and how can they help improve the vehicle diagnostic process?
Fleet Maintenance - 53
Fleet Maintenance - Braking & Collision Avoidance: How will electric vehicles impact commercial truck braking systems?
Fleet Maintenance - 55
Fleet Maintenance - Fleet Parts & Components
Fleet Maintenance - 57
Fleet Maintenance - 58
Fleet Maintenance - 59
Fleet Maintenance - 60
Fleet Maintenance - 61
Fleet Maintenance - Tools & Equipment
Fleet Maintenance - 63
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Fleet Maintenance - 72
Fleet Maintenance - Classifieds
Fleet Maintenance - Guest Editorial: Differences servicing air disc brakes versus drum brakes
Fleet Maintenance - 75
Fleet Maintenance - 76
Fleet Maintenance - I1
Fleet Maintenance - I2
Fleet Maintenance - S1
Fleet Maintenance - S2
Fleet Maintenance - S3
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