april2022 - 23

families or across stations, is to be able
to get the same data from your fleet
everywhere. "
Outsourcing Maintenance
If outsourcing GSE maintenance is the
right choice for an operation, Gendron
suggests managers talk to others in the
industry about their experiences and
ask for references; seek advice from
industry associations and trade shows
when seeking out a third-party maintenance
provider.
" Start with a basic snapshot of your
maintenance needs and your satisfaction
with your current maintenance
provider, whether that's your internal
team or an external provider, " adds
Ingle. " You'll want to review everything
from your current labor levels
and if they are meeting your needs,
the location of the shop in relation to
your operation, the hours of operation
needed and the age and type of
fleet you have.
" All this should be clearly defined to
ensure you pick a provider that best
meets your needs, " he continues. " When
reviewing providers, you will want to
look at their fit with your needs, their
track record within the market and the
total cost of service. "
According to Vanpoucke, making
clear agreements with a third-party
maintenance provider is key for success.
" Going to an outsourced solution and
keeping it entirely ad hoc and variable
and just saying, 'Look, I'll bring my
machine in when I want and just tell
me how many hours it will be and give
me an invoice.' That's not the way to go, "
Vanpoucke says.
" If you want to go for an outsourced
solution, you have to do it in
a partnership mentality and allow for
long-term visibility because then you
allow the party to invest in tooling
and people, etc., " he continues. " If the
engagement or the contract is very ad
hoc, very short term, it typically doesn't
end up with the added values we want
to go for. The contracting side is quite
important as well. "
MORE ONLINE
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