august2022 - 24

Ground Service Providers
How the IGOM Portal
Improves Communication
The online platform enables airlines and ground service providers to
exchange information regarding ground handling requirements.
BY MARIO PIEROBON
T
he IATA Ground Operations
Manual (IGOM) has established
itself as a global industry
standard for ground handling
operations worldwide. Recently, the
International Air Transport Association
(IATA) has launched the IGOM
Portal as a further enabler of IGOM
adoption.
" The IGOM Portal is an online platform
where, with IGOM as the primary
reference, airlines and ground service
providers (GSPs) can exchange information,
including any variations, on their
ground handling requirements, " say
IATA officials.
Adoption Status
According to Swissport, airlines have
indeed started to adopt IGOM widely.
" We have adopted the IGOM for
ground handling procedures. Industry
wide adoption of IGOM is a key driver
to standardization and simplification of
24 || Ground Support Worldwide || August 2022
procedures which, in turn, supports the
drive for a safer work environment, " officials
at Swissport say.
Before the launch of the IGOM Portal,
conformance to IGOM was tracked for
IATA Operational Safety Audit (IOSA)
airlines and for ground handling service
providers (GHSPs) through recommended
practices that are part of the audit standards
during IOSA and IATA Safety Audit
for Ground Operations (ISAGO) audits.
" The audit results statistic showed
that 131 airlines implemented IGOM "
say officials at IATA, noting 92 airlines
were IATA members. " In terms of GHSPs
- 172 stations confirmed following the
IGOM. In 2022, we started tracking the
adoption of the IGOM procedures via
the Portal, presently we have over 60
airlines that joined the platform and
are working on the gap analysis. We
will be able to share more details of
the adoption rate and variations by the
end of 2022. "
Added Provisions
Concerning the provisions that have been
added to IGOM most recently, according
to Swissport IGOM is at a point where it is
undergoing smaller changes as improvement
and alignment opportunities present
themselves.
" We are an active member of the IATA
group that develops the IGOM, " Swissport
officials say.
IATA representatives observe that a
number of changes in IGOM have been
triggered by the current changes in
the industry.
" One is IGOM 1.1.5 dealing with the
enhancement for documents required
for travel to include health documents
as per regulatory framework set by ICAO
Annex 9 and WHO [World Health Organization], "
say IATA officials. " Another one is
IGOM 1.4.4 dealing with the alignment of
industry terminology for passenger with
disabilities (PWD) from passengers with
reduced mobility (PRM) in line with the
SWISSPORT

august2022

Table of Contents for the Digital Edition of august2022

Editor's Note: Avoiding Mishandled Bags
Business Buzz
Industry Expert Column: Four Keys for Beginning and Maintaining a Staffing Agency Relationship
Strengthening the Link Between Aviation Stakeholders
In the Post-Pandemic World, General Aviation is Taking Off
dnata's Vision for Environmental Efficiency
How the IGOM Portal Improves Communication
Taiwan Taoyuan International Airport in Expansion Mode
Germany's Ground Handlers Ready for Growth
Hamburg Airport Striving for Climate Protection
2022 GSE Expo Europe Preview
Aluminum's Benefit to Baggage Handling
Product Hangar
Celebrating 30 Years: What We've Learned from the Past
august2022 - 1
august2022 - 2
august2022 - 3
august2022 - 4
august2022 - 5
august2022 - Editor's Note: Avoiding Mishandled Bags
august2022 - 7
august2022 - Business Buzz
august2022 - 9
august2022 - 10
august2022 - 11
august2022 - Industry Expert Column: Four Keys for Beginning and Maintaining a Staffing Agency Relationship
august2022 - 13
august2022 - Strengthening the Link Between Aviation Stakeholders
august2022 - 15
august2022 - 16
august2022 - 17
august2022 - In the Post-Pandemic World, General Aviation is Taking Off
august2022 - 19
august2022 - dnata's Vision for Environmental Efficiency
august2022 - 21
august2022 - 22
august2022 - 23
august2022 - How the IGOM Portal Improves Communication
august2022 - 25
august2022 - 26
august2022 - 27
august2022 - Taiwan Taoyuan International Airport in Expansion Mode
august2022 - 29
august2022 - 30
august2022 - 31
august2022 - 32
august2022 - Germany's Ground Handlers Ready for Growth
august2022 - 34
august2022 - 35
august2022 - Hamburg Airport Striving for Climate Protection
august2022 - 37
august2022 - 38
august2022 - 39
august2022 - 2022 GSE Expo Europe Preview
august2022 - 41
august2022 - 42
august2022 - 43
august2022 - Aluminum's Benefit to Baggage Handling
august2022 - 45
august2022 - Product Hangar
august2022 - 47
august2022 - 48
august2022 - 49
august2022 - Celebrating 30 Years: What We've Learned from the Past
august2022 - 51
august2022 - 52
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