august2022 - 6
Editor's Note
JOSH SMITH
josh@AviationPros.com
+1 920-563-1644
LinkedIn
Avoiding Mishandled Bags
Baggage handling is just one portion of the turnaround process,
but it is key to keeping passengers happy.
E
ffective baggage handling is key
to the passenger experience.
While other tasks that make up
an aircraft turnaround may go
unnoticed by the flying public, all passengers
have a vested interest in their
luggage arriving at their destination.
The importance of baggage handling
has been underscored recently as negative
media attention on lost luggage has
put a spotlight on the issue.
According to SITA's 2022 Baggage IT
Insights report, the mishandled baggage
rate has increased by 24 percent
to 4.35 bags per thousand passengers in
2021. The resumption of international
and long-haul flights contributed to the
increase in mishandling, according to
SITA's findings.
Baggage mishaps are creating frustrations
for both passengers and ground
handlers, alike. As passengers flock
back to air travel at a high rate, members
of the ground handling workforce
are not returning at the same pace.
This is compounding the issue as the
current workforce scrambles to repatriate
bags with passengers.
The added stress is leading to burnout.
In fact, a recent survey of 1,700
airport workers in the United Kingdom
conducted by CV-Library indicated as
many as 40 percent of those individuals
are considering resigning. Chief among
their reasons is a desire to reduce stress.
Utilizing technology can relieve
some of these pain points. For example,
self-service bag drop solutions require
6 || Ground Support Worldwide || August 2022
less airport personnel. Technology also
provides more transparency for passengers
as they track their bag along their
journey. And the latest tech can reconnect
passengers with luggage when it
is mishandled.
In the executive summary of SITA's
2022 Baggage IT Insights report, David
Lavorel, CEO at SITA, highlighted the
investment in self-service baggage solutions
in the past year.
" A large majority of airports and
almost all airlines are prioritizing
touchless bag tagging options that
rely on kiosks and passengers' mobile
devices. Implementation of unassisted
bag drop is increasing, with 90 percent
of airlines and three-quarters of
airports planning to make touchless
unassisted self-bag drop available by
2024, " he wrote.
The passenger experience through
commercial airports looks very different
than it did at the end of 2019. Airlines
and ground service providers will
need to continue adapting to changes in
the industry and adopt new practices,
especially considering current staffing
levels across the industry.
GETTY IMAGES
https://www.linkedin.com/in/josh-smith-9309557/
august2022
Table of Contents for the Digital Edition of august2022
Editor's Note: Avoiding Mishandled Bags
Business Buzz
Industry Expert Column: Four Keys for Beginning and Maintaining a Staffing Agency Relationship
Strengthening the Link Between Aviation Stakeholders
In the Post-Pandemic World, General Aviation is Taking Off
dnata's Vision for Environmental Efficiency
How the IGOM Portal Improves Communication
Taiwan Taoyuan International Airport in Expansion Mode
Germany's Ground Handlers Ready for Growth
Hamburg Airport Striving for Climate Protection
2022 GSE Expo Europe Preview
Aluminum's Benefit to Baggage Handling
Product Hangar
Celebrating 30 Years: What We've Learned from the Past
august2022 - 1
august2022 - 2
august2022 - 3
august2022 - 4
august2022 - 5
august2022 - Editor's Note: Avoiding Mishandled Bags
august2022 - 7
august2022 - Business Buzz
august2022 - 9
august2022 - 10
august2022 - 11
august2022 - Industry Expert Column: Four Keys for Beginning and Maintaining a Staffing Agency Relationship
august2022 - 13
august2022 - Strengthening the Link Between Aviation Stakeholders
august2022 - 15
august2022 - 16
august2022 - 17
august2022 - In the Post-Pandemic World, General Aviation is Taking Off
august2022 - 19
august2022 - dnata's Vision for Environmental Efficiency
august2022 - 21
august2022 - 22
august2022 - 23
august2022 - How the IGOM Portal Improves Communication
august2022 - 25
august2022 - 26
august2022 - 27
august2022 - Taiwan Taoyuan International Airport in Expansion Mode
august2022 - 29
august2022 - 30
august2022 - 31
august2022 - 32
august2022 - Germany's Ground Handlers Ready for Growth
august2022 - 34
august2022 - 35
august2022 - Hamburg Airport Striving for Climate Protection
august2022 - 37
august2022 - 38
august2022 - 39
august2022 - 2022 GSE Expo Europe Preview
august2022 - 41
august2022 - 42
august2022 - 43
august2022 - Aluminum's Benefit to Baggage Handling
august2022 - 45
august2022 - Product Hangar
august2022 - 47
august2022 - 48
august2022 - 49
august2022 - Celebrating 30 Years: What We've Learned from the Past
august2022 - 51
august2022 - 52
https://www.nxtbook.com/endeavor/groundsupportworldwide/september2023
https://www.nxtbook.com/endeavor/groundsupportworldwide/august2023
https://www.nxtbook.com/endeavor/groundsupportworldwide/junejuly2023
https://www.nxtbook.com/endeavor/groundsupportworldwide/may2023
https://www.nxtbook.com/endeavor/groundsupportworldwide/april2023
https://www.nxtbook.com/endeavor/groundsupportworldwide/march2023
https://www.nxtbook.com/endeavor/groundsupportworldwide/february2023
https://www.nxtbook.com/endeavor/groundsupportworldwide/december2022january2023
https://www.nxtbook.com/endeavor/groundsupportworldwide/november2022
https://www.nxtbook.com/endeavor/groundsupportworldwide/october-2022
https://www.nxtbook.com/endeavor/groundsupportworldwide/september2022
https://www.nxtbook.com/endeavor/groundsupportworldwide/august2022
https://www.nxtbook.com/endeavor/groundsupportworldwide/junejuly2022
https://www.nxtbook.com/endeavor/groundsupportworldwide/may2022
https://www.nxtbook.com/endeavor/groundsupportworldwide/april2022
https://www.nxtbook.com/endeavor/groundsupportworldwide/march2022
https://www.nxtbook.com/endeavor/groundsupportworldwide/february2022
https://www.nxtbook.com/endeavor/groundsupportworldwide/december2021january2022
https://www.nxtbook.com/endeavor/groundsupportworldwide/november2021
https://www.nxtbook.com/endeavor/groundsupportworldwide/october2021
https://www.nxtbook.com/endeavor/groundsupportworldwide/september2021
https://www.nxtbook.com/endeavor/groundsupportworldwide/august2021
https://www.nxtbook.com/endeavor/groundsupportworldwide/june-july_2021
https://www.nxtbook.com/endeavor/groundsupportworldwide/may_2021
https://www.nxtbook.com/endeavor/groundsupportworldwide/april2021
https://www.nxtbook.com/endeavor/groundsupportworldwide/march2021
https://www.nxtbook.com/endeavor/groundsupportworldwide/february2021
https://www.nxtbook.com/endeavor/groundsupportworldwide/GSM1220-0121
https://www.nxtbook.com/endeavor/groundsupportworldwide/november2020
https://www.nxtbook.com/endeavor/groundsupportworldwide/GSM_October_2020
https://www.nxtbook.com/endeavor/groundsupportworldwide/September2020
https://www.nxtbook.com/endeavor/groundsupportworldwide/August2020
https://www.nxtbook.com/endeavor/groundsupportworldwide/junejuly2020
https://www.nxtbook.com/endeavor/groundsupportworldwide/may2020
https://www.nxtbook.com/endeavor/groundsupportworldwide/april2020
https://www.nxtbook.com/endeavor/groundsupportworldwide/march2020
https://www.nxtbook.com/endeavor/groundsupportworldwide/february2020
https://www.nxtbook.com/endeavor/groundsupportworldwide/Ground_Support_Worldwide_December_2019-January_2020
https://www.nxtbook.com/endeavor/groundsupportworldwide/GSEExpoProspectus
https://www.nxtbook.com/endeavor/groundsupportworldwide/november2019
https://www.nxtbook.com/endeavor/groundsupportworldwide/october2019
https://www.nxtbook.com/endeavor/groundsupportworldwide/GSM_0919
https://www.nxtbook.com/endeavor/groundsupportworldwide/august2019
https://www.nxtbook.com/endeavor/groundsupportworldwide/junejuly2019
https://www.nxtbook.com/endeavor/groundsupportworldwide/2019aviationfuelingdirectory
https://www.nxtbook.com/endeavor/groundsupportworldwide/may2019
https://www.nxtbook.com/endeavor/groundsupportworldwide/april2019
https://www.nxtbook.com/endeavor/groundsupportworldwide/GSM_0319
https://www.nxtbook.com/endeavor/groundsupportworldwide/GSM_0219
https://www.nxtbookmedia.com