augustseptember 2024 - 26
Team of the Year
Unifi Aviation YYC:
2024 Ground Support
Team of the Year
Ramp agents at Unifi's Calgary station have enhanced training and related
documentation, assisted its partners with the rollout of new baggage reconciliation
system and adapted as needed to address and solve challenges.
BY JOSH SMITH
C
ontributing to safety,
efficiency and the overall
passenger experience is a
staple of quality ground support
at airports. Unifi Aviation's team
at Calgary International Airport
(YYC) knows this well.
Since taking over lines of service at
YYC at the end of 2023, Unifi's team
has surpassed numerous metrics.
The team is proud of its a strong
relationship with airline and airport
officials; its response to incidents
and safety; and its on-the-ground
problem solving.
" The passion of our team is
unmatched, and everyone puts
themselves in the shoes of our
guests, " explains Connor Hart, Unifi
station manager for WestJet in Calgary,
applauding his team's dedication
and resilience.
For their excellent collaboration,
communication and ability to adapt
to meet the needs of a situation,
Unifi Aviation YYC has received
the 2024 Ground Support Team of
the Year award.
Ground Support Worldwide created
the Ground Support Team of the Year
Award to spotlight deserving ground
crews and acknowledge their unwavering
commitment, tireless efforts
This creates healthy competition and
helps all strive for improvement.
" Something that sets us apart from
and indispensable contributions to
the overall aviation ecosystem.
" We are nothing without being safe
and being able to shift the narrative
in YYC has been a challenge, but
incredibly rewarding. As an example,
we often get stopped in the halls by
the airport authority, praising us for
our commitment and partnership
with safety within the community, "
Hart says. " Our overall performance
is something that even other airports
in Canada are talking about. We are
not exactly where we want to be, but
being able to battle through to show
improvements - despite a shortage
of ground service equipment due to
supply chain challenges - is amazing.
" I cannot wait to show the world
what we can do once we are fully set
in this station. "
Because Unifi is located at many
stations with numerous customers
across its network, Hart says his
team at YYC can set a high bar and
measure their performance against
the company's other internal teams.
26 || Ground Support Worldwide || August/September 2024
other companies is our ability to analyze
the safety of any station, " Hart
says. " Companies will always have
data, but often cannot analyze it into
something useful. At Unifi, we use
multiple data points to target risk
areas in our operations to mitigate
safety challenges and keep our teams
and customers safe. "
Enhanced Training
In order to ensure the YYC team
was compliant with its customer
and to ensure teams knew what was
expected of them when completing
technical tasks, station leaders for
Unifi conducted twice-daily training
sessions over multiple weeks. This
resulted in documented training
records for more than 900 agents at
the station.
Each session had 30 agents and
training was completed on time.
" We quickly gauged what each
team member required and put
them into distinct categories, " Hart
explains. " The timeline was as quickly
as possible because it truly had
to be done 'yesterday' but we also
did not want to rush such critical
augustseptember 2024
Table of Contents for the Digital Edition of augustseptember 2024
Editor's Note – Working Together to Achieve Success
Business Buzz
Industry Expert Column – Collaboration is Key to Optimizing Ground Support Operations
Sustainability through Repowered eGSE
How Connectivity and Technology Improve Cargo Logistics
IATA's CEIV: Elevating Special Cargo Handling Standards
Unifi Aviation YYC: 2024 Ground Support Team of the Year
Global Redesigns its G-1200 Deicer
Product Hangar
Ground Support Spotlight – Spotlight on: Adam Houpt
augustseptember 2024 - 1
augustseptember 2024 - 2
augustseptember 2024 - 3
augustseptember 2024 - Editor's Note – Working Together to Achieve Success
augustseptember 2024 - 5
augustseptember 2024 - Business Buzz
augustseptember 2024 - 7
augustseptember 2024 - 8
augustseptember 2024 - 9
augustseptember 2024 - 10
augustseptember 2024 - 11
augustseptember 2024 - Industry Expert Column – Collaboration is Key to Optimizing Ground Support Operations
augustseptember 2024 - 13
augustseptember 2024 - Sustainability through Repowered eGSE
augustseptember 2024 - 15
augustseptember 2024 - 16
augustseptember 2024 - 17
augustseptember 2024 - How Connectivity and Technology Improve Cargo Logistics
augustseptember 2024 - 19
augustseptember 2024 - 20
augustseptember 2024 - 21
augustseptember 2024 - IATA's CEIV: Elevating Special Cargo Handling Standards
augustseptember 2024 - 23
augustseptember 2024 - 24
augustseptember 2024 - 25
augustseptember 2024 - Unifi Aviation YYC: 2024 Ground Support Team of the Year
augustseptember 2024 - 27
augustseptember 2024 - Global Redesigns its G-1200 Deicer
augustseptember 2024 - 29
augustseptember 2024 - Product Hangar
augustseptember 2024 - 31
augustseptember 2024 - 32
augustseptember 2024 - 33
augustseptember 2024 - Ground Support Spotlight – Spotlight on: Adam Houpt
augustseptember 2024 - 35
augustseptember 2024 - 36
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