A just culture and open door policy allow employees to express concerns and suggestions, enabling those moments to become opportunities for improvement. progressively those relevant issues that affect safety and to establish the guidelines to be followed throughout the organization. " Reinforcing the reporting culture and the identification of hazards as preventive measures to protect aircraft and people also helped us develop our safety culture. " Other useful initiatives included establishing a safety and quality assurance program and implementing a " just culture " and " open door policy, " Ruiz-Gonzalez explains. " The safety and quality assurance program is the same that allowed us to improve the processes through audits. One of the most important audits is that of IATA Safety Audit for Ground Operations (ISAGO) allowing us to carry out a comprehensive review of the entire organization to guarantee safe operations on the ground with aircraft, " she says. " A 'just culture' and 'open door policy' allows employees to express their concerns and suggestions, turning them into opportunities for improvement, helping us to reduce risks in aircraft ground operations. " Staff Shortage and Employee Turnover Safety culture carries significant importance when there is staff shortage and increased employee turnover, which are both typical of aircraft ground handling. " Of course, safety culture in SAASA is a very important pillar to reduce the likelihood of accidents or incidents, and it strengthens our operations, " says Ruiz-Gonzalez. " When there is a December 2022/January 2023 || AviationPros.com || 29 SAASAhttp://www.AviationPros.com