Ground Support Worldwide - 9

BUSINESS BUZZ

"We are delighted to renew our longstanding partnership with Menzies
Aviation at London Heathrow," Arvind
Garcha, United Airlines' regional director
of airport operations, UK, said. "Cabin
appearance is an important factor in
our customer satisfaction measurement
and the Menzies team goes above and
beyond to consistently deliver good
results. I'm pleased to see our partnership
continuing."
"We have worked with United Airlines
for more than twenty years, and I am
very happy to secure this relationship
for another five years," John Henderson,
Menzies Aviation SVP UK and Ireland
added. "Our team on the ground at Heathrow is diligent about cabin services, and
this renewal is down to their hard work."

facility in Vancouver underscores our
long-term commitment to Canada, and
we are confident that with our global
expertise, innovative approach and dedicated team of local culinary professionals
we can make a difference and add significant value to our customers' onboard
offering in the country. We look forward
to delivering best-in-class services and
products from our newest facility."

dnata Commences Catering
Operations in Canada at
Vancouver Facility

Etihad Cargo renewed its global cargo
handling agreements with Worldwide
Flight Services (WFS) with Frankfurt and
Madrid joining six existing gateways in
Europe, Asia and the United States. The
three-year framework extension will see
WFS continue to provide Etihad Cargo
with warehouse and cargo handling
services at New York's John F. Kennedy
International Airport (JFK) and Washington DC's Dulles International Airport
(IAD) in the United States, Bangkok's
Suvarnabhumi Airport (BKK), as well
as key European gateways at London
Heathrow (LHR), Paris-Charles De Gaulle
(CDG) and Brussels Airport (BRU). The
six airports handle in excess of 120,000
tonnes of Etihad Cargo air cargo annually.
"In-line with our commitment to
provide service-level excellence and best
practices across all stations, the addition
of Frankfurt and Madrid to our existing
framework WFS further evidences our
growing and mutually beneficial collaboration," said Andre Blech, head of operations and service delivery at Etihad Cargo.
"Etihad Cargo not only expects the
highest quality of handling services for
its customers, it also wants these to be
delivered consistently at every major airport across its network. To achieve this
requires a strong partnership approach,"
Barry Nassberg, group chief commer-

dnata commenced operations in Canada
by opening a new, 48,000 ft² facility at
Vancouver International Airport (YVR).
dnata's latest expansion represents a
multi-million dollar investment and is
expected to create 80 new, direct jobs with
the company over the next 18 months.
dnata's newest facility is equipped with
the latest technologies and has a capacity
of up to 8,000 meals a day. The company
commenced serving its first commercial
airline customer, British Airways, in
Vancouver on Feb. 1. dnata will also serve
VIP and charter aircraft operators from its
new facility.
"We are delighted to announce this
further expansion of our operations in
North America, a strategic market with
high growth potential for dnata," Robin
Padgett, divisional senior vice president,
dnata, said. "Our investment in a new

Etihad Cargo Renews WFS
Global Handling Framework

cial officer of WFS, added. "Our global
handling framework with Etihad Cargo
means WFS is fully engaged with the
airline at a corporate level and able to
proactively support its drive for the very
best cargo and ground handling services.
It also demonstrates we have a fully committed, long-term partner which values
our handling expertise and is looking to
us for innovative and efficient ways to
help their business grow."
In addition to cargo, WFS provides
Etihad Airways with passenger ground
handling "above the wing" services at JFK,
Chicago O'Hare International Airport
(ORD) and Suvarnabhumi (BKK), which
have also been extended under the framework agreement.

SATS Acquires Monty's
Bakehouse

SATS Ltd. (SATS) and
UK-based aviation food
solutions company,
Monty's Bakehouse
UK Limited (Monty's Bakehouse)
announced that the
latter has become a
wholly-owned subsidiary of SATS Investments
Pte Ltd (SIPL) for a purchase consideration of approximately S$48.4 million following the acquisition on Feb. 29, 2020.
"Joining a multi-billion dollar market
leader like SATS presents an exciting
opportunity to accelerate the growth of
Monty's Bakehouse as well as support
the growth of SATS in Asia," said Matt
Crane, chief executive officer of Monty's
Bakehouse.
"Monty's Bakehouse is a progressive
innovator in aviation catering," Alex Hungate, president and chief executive officer
of SATS said. "With this transaction,
SATS will now bring Monty's product and
packaging capabilities to airlines across
Asia."

MARCH 2020

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Ground Support Worldwide

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