march2023 - 18

Cover Story
Computerized Maintenance:
From Reactive to Preventative and Predictive
WFS is utilizing a CMMS to optimize the reliability of its cargo handling equipment.
W
orldwide Flight Services
(WFS) recently announced it
is deploying a Computerized
Maintenance Management
System (CMMS) developed by software
specialists Fiix. According to WFS officials,
the CMMS will allow the ground handling
company to optimize the performance,
reliability and sustainability of its cargo
handling, equipment and facility assets.
The CMMS is allowing WFS to transition
from reactive maintenance to preventive
and predictive maintenance. WFS
officials say trials have confirmed the system's
ability to reduce equipment downtime,
improve productivity and reduce
maintenance costs. In the UK alone,
equipment breakdowns and maintenance
call-outs were reduced from 60 in May of
last year, before the trial started, to 12 in
October, report WFS officials.
" WFS has a significant and diverse
range of cargo handling equipment and
facility assets, which enables us to meet
our customer service goals and helps to
ensure safety and security across of our
cargo operating environment, " says Sebastien
Burnier, head of operations and transformation
at WFS. " This not only means
having the right equipment in the right
place at the right time, it also requires
every piece of equipment to be operating
efficiently to perform the tasks required.
" Using the Fiix CMMS system gives us
full visibility of our equipment via a clear
and precise dashboard. It will help us to
maintain the highest levels of service,
improve productivity, and reduce the
downtime and cost pressures of failed or
under-performing equipment, " he adds.
Supported by Fiix's multilingual implementation
team, WFS piloted the CMMS
at Paris, Madrid and London. WFS officials
say the plan is to continue rolling out the
CMMS at other stations across Europe
throughout 2023.
The CMMS will allow WFS to register,
create work orders and gather history
against all assets to support WFS' customer
service, safety and security focus;
track and measure equipment usage
and performance in real time; track and
optimize asset performance - collating
all equipment information in one place to
keep the WFS' cargo handling equipment
and facility assets operational, safe and
productive; and create work requests with
a few taps, by scanning a QR code on the
equipment on their mobile device.
Additionally, the CMMS facilitates
WFS's ability to receive maintenance
requests from users in their preferred
language, through the work request
portal; create scheduled maintenance
routines; track and report on all maintenance
work, including completion rates,
repair dates, total costs and follow-up
tasks; match the right schedule and tasks
for each piece of equipment, establishing
a complete view of the company's assets,
including status, repair history, SOPs and
failure codes; and spot any operations
causing equipment failure, work delays
and compliance issues by using the CMMS
analytics dashboard.
" When CMMS implementations span
multiple countries and languages, it's
critical to have a highly engaged project
champion and collaborative project team
to stay on track, " says Chris Lee, project
lead at Fiix. " The WFS team globally have
risen to the occasion and are now set up
for future success. "
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The AviationPros Source eBook on GSE Maintenance
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gse-mx-reman-refurb-overhaul
18 || Ground Support Worldwide || March 2023
http://www.AviationPros.com/gse/gse-mx-reman-refurb-overhaul http://www.AviationPros.com/magazine/49125
march2023

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