march2023 - 29

Surveillance technologies
and edge analytics can
assist airport operations.
the queue is too long, urging passengers to maintain social distancing
or disperse. This technology can also display the average
wait time and churn rates, which can help staff members make
adjustments as needed, such as opening new check-in desks
when there is an influx of people in need of assistance. This
technology can all be operated entirely from a central control
room, offering airport security and operations teams complete
visibility of the entire operation.
Airport businesses can benefit greatly from access to this
information. The airside of a traveler's journey might include
them trying to find the correct terminal, grabbing a cup of
coffee, or using the restroom before boarding. Surveillance
devices can help measure that foot traffic, tracking where passengers
tend to go first when they arrive, when they get through
security,and while they wait for their flight. Analyzing passenger
flow as they move around the airport, including into and out of
retail establishments, can help inform store location decisions
and optimize wayfinding.
And of course, airports need to understand the people coming
not just keep their facilities safe, but drive further operational
efficiency.
Keeping an Eye on Passenger Flow
Landside traffic can be hard to keep track of, and there are many
stops a passenger makes before getting on an airplane, including
the check-in and security screening processes. There is a reason
why many flyers arrive hours early: they know the process of
navigating an airport can be difficult and time consuming, especially
when there will be an abundance of other travelers simultaneously
doing the same.
Surveillance technologies and edge analytics can assist airport
operations in monitoring the number of passengers on
the premises. Cameras in the airport parking lot can do much
more than look out for car thieves and muggings - they can
also be equipped with occupancy analytics technology that can
be used to help provide a snapshot of parking space availability,
passenger counts leaving parking areas and heading to the
terminals, and other interesting use cases. This is effective in
real time, allowing operators to make informed decisions. This
data can be analyzed to identify peaks and valleys over time,
helping airports (and airport businesses) better understand their
staffing needs.
As passengers migrate from curb to gate, queue monitoring
technology can also add significant value. Queue monitoring
enables analysis of activity levels in specific regions while tracking
how many people are standing in predefined areas, including
airline check-in desks and kiosks, passport control and security.
As the system collects data, it generates real-time push alerts to
airport staff. It can also trigger a pre-recorded audio message if
and going every day. Modern analytics can be used to analyze
trends and behaviors, including the volume of passengers with
carry-on baggage, families with young children or babies and
ones who may need wheelchair assistance or other accommodations.
This can help them not only better prepare for the needs
of their passengers, but may help inform layout decisions and
available resources. The technology can even be used to maintain
facilities such as restrooms more effectively and efficiently
by ensuring their quality and cleanliness over time.
Investing in the Future
Modern surveillance technology can help in ways that go far
beyond traditional security applications and into the realm of
operations and business intelligence. Today's devices can help
reduce passenger assistance delays and improve airport layouts
and staffing, helping airports deliver customers a more positive
experience on their journey - and keeping airport staff
happier, too.
Over the next several years, airports will continue to expand
their surveillance capabilities and leverage the valuable new
insights they generate, improving both efficiency and profitability
while creating more satisfying flying experiences for travelers
and more efficient working conditions for staff.
ABOUT THE AUTHOR
ANTHONY INCORVATI
Anthony Incorvati leads the business development
activity for the Axis Communications transportation
market segment for Axis Americas region. In that role
he formulates overall business segment strategy, drives
brand awareness, and cultivates partner and end-user
relationships in the transportation space covering
Aviation, Public Transport, ITS/ Traffic, Maritime and
Cargo & Logistics.
March 2023 || AviationPros.com || 29
IWAN SHIMKO
http://www.AviationPros.com
march2023

Table of Contents for the Digital Edition of march2023
