Ground Support Worldwide - 26

INTERNATIONAL

An HR-related example at UAS is its Shining Star initiative that was created to encourage
professionalism and innovation.
"Through the initiative, employees could
submit their ideas and innovations on procedure at UAS by explaining how a new process
could enhance quality, efficiency and performance. The finalists were then chosen and
could present their ideas to executive management. The initiative proved to be remarkably
popular with employees as it gave them the
opportunity to have their ideas implemented
- it benefited the entire organization," say Kiige
and Oricha.
UAS has worked with various handlers
in Africa to help them establish and develop
training systems within their operations.
"International operators operating to their
locations want to make sure that there are
standards in place such as IS-BAH (International Standard for Business Aircraft Han-

dling), so that they can have a standard that
they can train to internally. It is important
for the handlers to really be committed to the
training that they deliver, because, although
it is an investment that they make and that

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AviationPros.com/10017435

26 GROUND SUPPORT WORLDWIDE

MAY 2020

Made in the U.S.A.

they may not see an immediate return on, they
are going to see it over time as they are going
to increase the value that they provide in the
business," says LeDuc.

Career Prospects
Having a career prospect is important to support professionalism in the aircraft ground
handling industry as it gives individuals
something to be vested in.
"If they develop themselves, if they believe
they have an understanding that they can
make themselves better, if they have open
opportunities to grow within the organization,
all this plays an incredibly important role in
keeping the team engaged," explains LeDuc.
"If they understand what the parameters are
to move on to the next level, it gives them the
opportunity to enjoy what they do and have the
desire to be able to move higher up."
The ground handling company should
detect an operative's interest to grow and it
should encourage the person by placing at
their disposal reference material for them to
learn basics of the industry.
"The company should train and place them
under the guidance of well-established ground
handling staff who should walk the journey
with them and encourage them to grow," say
Kiige and Oricha.
"The company should encourage structured
goal setting and provide motivational awards
or rewards whenever a staff member attains
their development targets. This could be in
form of a promotion or extra responsibilities
or/and even monetary."
It is well known that the aircraft ground
handling industry has high turnover almost
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Ground Support Worldwide

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