may2022 - 20
Cover Story
with IS-BAH standards, he opted to
write the new training manual from
scratch. He based the manual off
the FBO's policy and procedures and
documented standard operating procedures
(SOPs)
" I started writing it all down. When I
was done, I had 400 pages of stuff that
I wrote, and it was all in the mix of
everything, " Gibson says. " Then I had
to take all those 400 pages and kind of
combine what section it needed to go to.
" It took over a year to write that. It
was very extensive. Even our IS-BAH
auditor said it was very extensive, "
Gibson says. " But I'm the type of
person that if I start something, I need
to finish it. And I need to finish it to
the best of my abilities.
" Now, it's an actual manual. "
The new training manual, which
included an overhauled emergency
response plan for the FBO, was a great
way to start IS-BAH preparations.
" The biggest challenge I had was
actually training the new manual, " he
says. " Everybody that knew our old
manual and looked at and saw it, now
had to go through initial training. We
had a class where we went through
every single portion of that manual. It
took about three hours each class, so
we had to break it into two classes.
" Implementing an SMS system and
creating a new training manual has
truly helped Banyan become more
efficient and work at a higher level of
maintaining safety protocol. "
Banyan began seeking Stage 2
IS-BAH certification in 2020 after its
ground ops team was comfortable with
the new SMS system.
" Everything we've implemented
since Stage 1 had to be specifically
documented in great detail, " Gibson
says. " I was focused and dedicated
on making sure nothing was lost in
the process. "
The documentation habits developed
during the IS-BAH process have
also translated to comprehensive documentation
for additional topics.
To avoid diesel exhaust fluid (DEF)
contamination of fuel, Gibson outlined
a comprehensive safety procedure.
" The State of Florida requires all
FBOs to have a DEF plan in place. That
was right as we were doing Stage 2,
so I had to create that as we were
doing Stage 2, " Gibson says. " I had our
IS-BAH auditor take a copy of that as a
baseline for all the FBOs for the State
of Florida. "
Banyan's IS-BAH auditor also took
AviationPros.com/21265800
20 || Ground Support Worldwide || May 2022
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a copy of Gibson's extensive catering
audit checklist to use as an example.
This past year, Gibson added the role
http://www.iata.org/en/events/ighc/
http://www.AviationPros.com/21265800
may2022
Table of Contents for the Digital Edition of may2022
Editor's Note: How Should We Address the Labor Shortage?
Business Buzz
Key Considerations for Effective Ramp Communication
Stinar LLC: 2022 Product Leader of the Year
Kenny Gibson: 2022 Team Leader of the Year
Rudy Yates: 2022 Lifetime Achievement
Water Barrier Filters Drop In
Africa's Business Aviation Potential
PCA Hose Extending and Retracting Made Easy
Product Hangar
Historical Highlights of the GSE Industry
may2022 - 1
may2022 - 2
may2022 - 3
may2022 - 4
may2022 - 5
may2022 - Editor's Note: How Should We Address the Labor Shortage?
may2022 - 7
may2022 - Business Buzz
may2022 - 9
may2022 - 10
may2022 - 11
may2022 - Key Considerations for Effective Ramp Communication
may2022 - 13
may2022 - Stinar LLC: 2022 Product Leader of the Year
may2022 - 15
may2022 - 16
may2022 - 17
may2022 - Kenny Gibson: 2022 Team Leader of the Year
may2022 - 19
may2022 - 20
may2022 - 21
may2022 - Rudy Yates: 2022 Lifetime Achievement
may2022 - 23
may2022 - 24
may2022 - 25
may2022 - Water Barrier Filters Drop In
may2022 - 27
may2022 - 28
may2022 - Africa's Business Aviation Potential
may2022 - 30
may2022 - 31
may2022 - PCA Hose Extending and Retracting Made Easy
may2022 - 33
may2022 - Product Hangar
may2022 - 35
may2022 - 36
may2022 - 37
may2022 - 38
may2022 - 39
may2022 - 40
may2022 - 41
may2022 - Historical Highlights of the GSE Industry
may2022 - 43
may2022 - 44
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