october2021 - 27

GROUND SERVICE
PROVIDERS
" We have a fairly detailed bid model
which allocates wage levels and training
costs based on the location and scope
of work being done for our customer in
each market. Our budgeting includes all
required training for the service line as
well as maintaining certification for each
position on our ground handling, cabin
cleaning, disinfection, exterior wash and
upholstery teams, " he says.
Giacona adds that AccuFleet analyzes
their budgets both quarterly as well as
annually.
" Most recently we have reviewed our
individual station wage rates on a monthly
level to maintain our competitiveness in
being one of the top-paying vendors. This
allows us to retain and train the best talent
in each market, " says Giacona.
Influencing the Budget
The overall trends impacting the industry
influence the budgets of ground service
providers. What employees and customers
are asking of employers and what new
technology or techniques employers are
taking advantage of impact the bottom line.
Giacona says that they have seen the
customer base requiring a more comprehensive
solution for employee training
from vendors.
" AccuFleet has been working to leverage
the proprietary technology we possess to
bolster this need and, in some cases, create
custom training packages for our customers.
We use our iROD system to track
and manage all training and provide our
customers access to allow greater peace of
mind in every employee being up to date
with training and certification, " Giacona
says.
On a more micro level, Giacona says that
keeping on top of safety management systems
(SMS) and other specialized training
is what dictates training budgets.
" First and foremost is our SMS and
required certifications as they relate to the
service lines - IATA, dangerous goods, etc., "
he says.
" We also accommodate airline-specific
training requirements. Beyond that, we
have an established corporate training
program for each position on the airfield
in addition to a comprehensive manager's
training manual. We maintain two different
learning management systems (LMS)
for all employees and pride ourselves on
utilizing the best technology to make sure
our employees have the tools they need, "
Giacona adds.
And in a mix of the macro and micro
levels has been the pandemic's influence
on the workforce.
With potential labor reluctant to return
to work as the COVID-19 pandemic continues
its resurgence with the delta variGROUND
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OCTOBER 2021 AviationPros.com 27
2110GSM_GroundSupportSpecialist.indd 1
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october2021

Table of Contents for the Digital Edition of october2021

Business Buzz
Industry Expert Column: Proper Methods for PCA Maintenance
Green Achievements in GSE
Post-Brexit Cargo Handling Requirements
Training, Turnover and Budgeting for Both
Boarding Bridges the Holistic Way
Be Seen to Be Safe
Product Hangar
Editor's Note: The Data to Support Ground Handling Safety
october2021 - 1
october2021 - 2
october2021 - 3
october2021 - 4
october2021 - 5
october2021 - Business Buzz
october2021 - 7
october2021 - 8
october2021 - 9
october2021 - 10
october2021 - 11
october2021 - Industry Expert Column: Proper Methods for PCA Maintenance
october2021 - 13
october2021 - Green Achievements in GSE
october2021 - 15
october2021 - 16
october2021 - 17
october2021 - 18
october2021 - 19
october2021 - 20
october2021 - 21
october2021 - Post-Brexit Cargo Handling Requirements
october2021 - 23
october2021 - 24
october2021 - 25
october2021 - Training, Turnover and Budgeting for Both
october2021 - 27
october2021 - 28
october2021 - 29
october2021 - Boarding Bridges the Holistic Way
october2021 - 31
october2021 - 32
october2021 - 33
october2021 - Be Seen to Be Safe
october2021 - 35
october2021 - Product Hangar
october2021 - 37
october2021 - 38
october2021 - 39
october2021 - 40
october2021 - 41
october2021 - Editor's Note: The Data to Support Ground Handling Safety
october2021 - 43
october2021 - 44
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