september2022 - 42

A New State of Mind
As new generations enter the workforce, companies that adapt to trends
and implement updated practices can find success.
he COVID-19 pandemic's impact on the industry
was severe. But the aviation world has been influenced
by outside forces before, and the people
supporting aviation have always rebounded with new
approaches to accomplish the tasks at hand.
Providing people with the tools to succeed and adapting
to the preferences of new generations has always been key.
For example, Matthias Moulinier - product and customer
integration director at Adveez - points to the prevalence of
technology in our lives and the generational acceptance of the
latest tech.
" The new generation want to improve everything. They
know technology is going to help, " Moulinier says. " Having
new technology on GSE is key for the future - to improve
safety, to improve operations and so on. "
Moulinier urges ground handlers to continue advancing
their " old-school " approach and keep evolving to attract new
talent to the ground support industry, especially considering
the extensive employee turnover that took place as a result of
the pandemic.
According to Moulinier, the mentality toward technology,
and specifically with telematics, has changed following
" I would say before COVID, GSE operations were only interested
by GPS position and how long the equipment was driven
per day, " he says.
" All of our customers that were not looking at access control
before COVID - now, they all want to know who's driving and
how they're driving, " Moulinier continues. " This is one of the
new trends that is pushed a lot. "
With access control, harsh acceleration, braking and turning
can be detected. This is an especially valuable tool with
new employees. People who may need additional training can
be identified and given additional instruction to ensure safe
operations and avoid costly accidents.
Telematics can also assist with the environmental objectives
that are on the minds of generations entering the
workforce. Ground service providers or airlines can utilize
telematics data to identify units having a negative impact on
the environment and seek a replacement.
The efficiency of electric GSE can also be enhanced by
telematics, Moulinier explains.
" We have a new algorithm based on artificial intelligence.
The box knows when you are in a charging zone. We have, in
real time, a state of charge for equipment. And with the algorithm,
we can estimate when the GSE will be fully charged, "
42 || Ground Support Worldwide || September 2022
he says. " Internally, we know when the charger has been
plugged into the equipment. This helps us to say the charging
point has started. Depending on many criteria, we can say
your GSE has been charged, you can disconnect and put on
another one.
" This is going to improve their fleet management and
their charger fleet management to make sure that they are
used correctly. "
Moulinier also notes that the reasons for using new technology
has changed, moving away from a punitive approach to
an educational one.
" The mentality has changed where a couple of years ago,
the access control was 'I want to know exactly what you're
doing and fire you if I see something wrong.' Where now
it's more about helping employees. 'I want to know what
you're doing to improve your skills and improve your training,
and make sure that you're doing the right things for
safety reasons. "
The thought process regarding telematics is changing as
well. Telematics solutions are not just for sending data to an
equipment platform, Moulinier explains.
" Telematics is here to collect data, but it's also here to prevent
something that's going to happen on the equipment, "
Moulinier says.
" The trend is to help the driver avoid accidents. "
Technology will continue to advance, and it will
remain imperative that ground service providers find the
best use for it.
Moulinier points to artificial intelligence, more precise GPS
data and 5G connectivity as new technology coming soon.
How has your operation implemented new technology platforms?
What new technology will have the greatest impact on
ground support opportunities.
I welcome your feedback on this topic and am interested in
sharing your success stories. Email me with your thoughts at


Table of Contents for the Digital Edition of september2022

Editor's Note: Support for SAF
Business Buzz
Flying Warp Speed Towards a Digital Transformation
Safety Management Systems 101
The Appeal of Equipment Pooling
Common Fueling Mistakes and How to Avoid Them
Swissport's Concept for Cargo Handling
Desert Jet's Newest Palm Springs Facility Sets the Bar High
Deicing from a Distance
Product Hangar
Celebrating 30 Years: A New State of Mind
september2022 - 1
september2022 - 2
september2022 - 3
september2022 - 4
september2022 - 5
september2022 - Editor's Note: Support for SAF
september2022 - 7
september2022 - Business Buzz
september2022 - 9
september2022 - 10
september2022 - 11
september2022 - 12
september2022 - 13
september2022 - 14
september2022 - 15
september2022 - Flying Warp Speed Towards a Digital Transformation
september2022 - 17
september2022 - Safety Management Systems 101
september2022 - 19
september2022 - 20
september2022 - 21
september2022 - 22
september2022 - 23
september2022 - The Appeal of Equipment Pooling
september2022 - 25
september2022 - 26
september2022 - 27
september2022 - Common Fueling Mistakes and How to Avoid Them
september2022 - 29
september2022 - 30
september2022 - 31
september2022 - Swissport's Concept for Cargo Handling
september2022 - 33
september2022 - Desert Jet's Newest Palm Springs Facility Sets the Bar High
september2022 - 35
september2022 - Deicing from a Distance
september2022 - 37
september2022 - Product Hangar
september2022 - 39
september2022 - 40
september2022 - 41
september2022 - Celebrating 30 Years: A New State of Mind
september2022 - 43
september2022 - 44