Mass Transit - 31

gram, we want to provide the same
flexibility and availability."

Alternating how
passengers travel

Donnie Thompson, assistant vice
president, DART said that the
agency determined that there was
a demand for an expanded range
of services.
"ADA paratransit riders have
traditionally not been able to be as
spontaneous in their travel as our
traditional riders," said Thompson.
"We wanted to afford them the
same opportunities, so, we felt like,
if we offered the service, it could be
something that they'd like to have
and so, it was really trying to meet
the customer's needs."
Thompson said that DART
changed its paratransit models.
"We started paying our providers by the trip as opposed to
the revenue hour. In doing so, we
were paying for services only as
we needed them and only as they
actually needed them as opposed
to vehicles operated," he said.
"When a request for a trip
comes in, we have lots of different options to fulfill that request,"
said Jeff Womack, chief marketing officer, MV Transportation,
Inc. "We have the ability to use
a TNC partner, like Lyft. We can
dispatch a TNC, we have some
taxi partners that we use and we
will have a number of different
dedicated providers, as well, with
the traditional both ambulatory
and unambulatory care - so the
dedicated vehicles with wheelchair lifts for example."
For riders, while service options have been increased, DART
is still offering paratransit services at the same cost that it previously did. With the expanded
service, the technology that riders
use to utilize paratransit services
is also expanding.
"Every rider will have a customer profile in this software, which
will be Routematch. We will have
all of their trip information from
how they contact their provider.

They will all schedule their trips
through calling or through the GoPass app or though the web. What
we intend is for ADA paratransit
riders trips [to] be scheduled on
efficiency," said Haenftling.
"DART is really going to be
revolutionizing the way that mobility management services are
provided. In their case, they're going to be combining or integrating
several different forms of transportation together into, what we
like to call, a family of services,"
explained Rob Bryans, regional
vice president, Routmatch. "We're
providing a technology platform
which allows them to glue together various transportation services
that they have. Being able to have
their riders leverage all of the different resources that are available
to deliver the services in a spontaneous way."

More options for
ease of travel

The new program gives DART
more flexibility.
"It frees up a lot of the dedicated fleet and all of the resources
that go to support that. It also gives
them a lot more options to support
their ridership. You have more
options to personalize and tailor.
Traditionally, in many cities, you
may have a cut away vehicle taking one, maybe two, passengers to
their drop off. You have a big cut
away vehicle with passengers going
from one mile to 20 miles, and that
may or may not be a non-ambulatory passenger," said Womack. "In
the future, you'll have the possibility to put an ambulatory passenger

"When a request

for a trip comes in, we have
lots of different options
to fulfill that request.

-JEFF WOMACK, chief
marketing officer, MV
Transportation, Inc.

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in a rideshare vehicle, you might
be able to put them in a taxi and
so you have a smaller vehicle that
is more tailored to the needs of the
particular passenger. The end goal
would be to move from a 24-hour
notice to an even same day reservation, which is the ultimate goal."
MV Transportation needed to
ensure that there was a software
platform in place that would benefit the operation, which is what
they found in Routematch.
"What we're doing is, we're
having to go in and make sure
that we had the right partnerships.
Ultimately, we had to understand
what service level that DART
wanted to operate with and then
we needed to establish the right
partnerships. We needed to make
sure that we had those service
level agreements understood and
accepted," said Womack.

The addition of rideshare programs

DART also provides riders with
the option to ride with Lyft. Lyft
has a number of paratransit partnerships across the country - offering riders an on-demand choice.
APRIL/MAY 2019 | MassTransitmag.com | Mass Transit |

31


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Mass Transit

Table of Contents for the Digital Edition of Mass Transit

Ad Index
Editor's Notebook - Showing, as Well as Telling
People and Places
Transit as a Community Affair
U.S. Bus Fleets Report
Forming Paratransit Partnerships Through Alternative Methods
Rail Systems Get Powered Up
Operating a Self Driving City
Best Practices - Deployment of Hydrogen Fuel Cell Buses
Products - In Focus: Buses and Components
Classifieds
Social Hubs - Transit Post Highlights From Around the Web
Mass Transit - 1
Mass Transit - 2
Mass Transit - 3
Mass Transit - 4
Mass Transit - 5
Mass Transit - Ad Index
Mass Transit - 7
Mass Transit - Editor's Notebook - Showing, as Well as Telling
Mass Transit - 9
Mass Transit - People and Places
Mass Transit - 11
Mass Transit - Transit as a Community Affair
Mass Transit - 13
Mass Transit - 14
Mass Transit - 15
Mass Transit - 16
Mass Transit - 17
Mass Transit - 18
Mass Transit - 19
Mass Transit - 20
Mass Transit - 21
Mass Transit - U.S. Bus Fleets Report
Mass Transit - 23
Mass Transit - 24
Mass Transit - 25
Mass Transit - 26
Mass Transit - 27
Mass Transit - 28
Mass Transit - 29
Mass Transit - Forming Paratransit Partnerships Through Alternative Methods
Mass Transit - 31
Mass Transit - 32
Mass Transit - 33
Mass Transit - Rail Systems Get Powered Up
Mass Transit - 35
Mass Transit - 36
Mass Transit - 37
Mass Transit - 38
Mass Transit - 39
Mass Transit - 40
Mass Transit - 41
Mass Transit - 42
Mass Transit - Operating a Self Driving City
Mass Transit - 44
Mass Transit - 45
Mass Transit - 46
Mass Transit - Best Practices - Deployment of Hydrogen Fuel Cell Buses
Mass Transit - Classifieds
Mass Transit - 49
Mass Transit - Social Hubs - Transit Post Highlights From Around the Web
Mass Transit - 51
Mass Transit - 52
Mass Transit - A1
Mass Transit - A2
Mass Transit - A3
Mass Transit - A4
Mass Transit - A5
Mass Transit - A6
Mass Transit - A7
Mass Transit - A8
Mass Transit - A9
Mass Transit - A10
Mass Transit - A11
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Mass Transit - A21
Mass Transit - A22
Mass Transit - A23
Mass Transit - A24
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