Mass Transit - 33

vided information, including educational
information and an overview, for those
that would be using their services. Riders
are also given an alternative method of
requesting a ride if necessary.
"Riders are able to request rides that
are subsidized by the agency. To specifically address the needs of people who
don't have access to smartphones and
those who may not feel comfortable
using one, Lyft developed its Concierge platform that allows agencies
and organizations to request rides on
behalf of others. Rides can be requested in real time or scheduled up to a
week in advance on both the App and
Concierge," said Alexander.

" [Agencies] have a lot of the same issues, the expansion of constrained budgets and the expansion of their service
area and their ridership is increasing as
the ridership ages. All of that, coupled
with the technology evolving, all of that
is an exciting combination. I think that
DART is on the leading edge with this
model. We believe it will be a really good

case point for this model," said Womack.
"What we're looking to do is provide
them with better customer service overall. Shorter ride times, more courteous
drivers, we are going to have a rating system sort of like Uber and Lyft do. So, all
of our riders will have the ability to rate
their drivers and rate their trips," said

Find Rosco
Booth #830

Continuing the program

The service continues to expand.
Womack explained that as the program rolled out there were adjustments that needed to be made.
"The challenges are what you expect, changing the model, it's just the
disruption of bringing in new partners
and making sure that you're vetting
them out and that you're allied on the
services levels and the expectations
and that you have the right training
and quality of service that you have
ensured into the model. From a technology standpoint, we're bringing in
a whole new model, so it has to serve
the needs of the users. It also has to
seamlessly work with MV in the role of
dispatching and customer service," said
Womack. "Lastly, and most importantly, you have change management with
your passengers. It's a demographic of
users who the transportation is very
important to them, it's emotional and
life-impacting activity, so any time
there is a change or disruption, even
ideally perceived as being for their benefit, as well as the provider, it's really
difficult. You have to communicate,
you have to work with the passenger
advocacy groups to make sure that they
are part of the process and that they're
helping making sure that everyone and
every process is reviewed and that it is
communicated clearly."
Womack added that MV supports a
number of paratransit customers and
there are a number of agencies that are
interested in the program with DART.

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APRIL/MAY 2019 | | Mass Transit |



Mass Transit

Table of Contents for the Digital Edition of Mass Transit

Ad Index
Editor's Notebook - Showing, as Well as Telling
People and Places
Transit as a Community Affair
U.S. Bus Fleets Report
Forming Paratransit Partnerships Through Alternative Methods
Rail Systems Get Powered Up
Operating a Self Driving City
Best Practices - Deployment of Hydrogen Fuel Cell Buses
Products - In Focus: Buses and Components
Social Hubs - Transit Post Highlights From Around the Web
Mass Transit - 1
Mass Transit - 2
Mass Transit - 3
Mass Transit - 4
Mass Transit - 5
Mass Transit - Ad Index
Mass Transit - 7
Mass Transit - Editor's Notebook - Showing, as Well as Telling
Mass Transit - 9
Mass Transit - People and Places
Mass Transit - 11
Mass Transit - Transit as a Community Affair
Mass Transit - 13
Mass Transit - 14
Mass Transit - 15
Mass Transit - 16
Mass Transit - 17
Mass Transit - 18
Mass Transit - 19
Mass Transit - 20
Mass Transit - 21
Mass Transit - U.S. Bus Fleets Report
Mass Transit - 23
Mass Transit - 24
Mass Transit - 25
Mass Transit - 26
Mass Transit - 27
Mass Transit - 28
Mass Transit - 29
Mass Transit - Forming Paratransit Partnerships Through Alternative Methods
Mass Transit - 31
Mass Transit - 32
Mass Transit - 33
Mass Transit - Rail Systems Get Powered Up
Mass Transit - 35
Mass Transit - 36
Mass Transit - 37
Mass Transit - 38
Mass Transit - 39
Mass Transit - 40
Mass Transit - 41
Mass Transit - 42
Mass Transit - Operating a Self Driving City
Mass Transit - 44
Mass Transit - 45
Mass Transit - 46
Mass Transit - Best Practices - Deployment of Hydrogen Fuel Cell Buses
Mass Transit - Classifieds
Mass Transit - 49
Mass Transit - Social Hubs - Transit Post Highlights From Around the Web
Mass Transit - 51
Mass Transit - 52
Mass Transit - A1
Mass Transit - A2
Mass Transit - A3
Mass Transit - A4
Mass Transit - A5
Mass Transit - A6
Mass Transit - A7
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Mass Transit - A13
Mass Transit - A14
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Mass Transit - A21
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