February_2022 - 23

Regional Transit Service
By the end of its initial phase
for collecting input, RTS heard
loud and clear from its constituents:
They wanted more frequency
and shorter waits; faster and more
direct service; additional coverage
and service hours; and better
connections to jobs.
Simplifying the System
Network Design
Out of all the feedback received,
increased frequency was the highest
priority for riders. With this
understanding of customer needs,
RTS started rethinking how it
could transform its fixed-route
network into something that provided
more consistent and faster
service. The result? Creating a frequent
bus network to streamline
schedules, frequencies and routes.
Miguel Velasquez, COO for
RTS, says with the help from
its consultant, Transportation
Management & Design, Inc., they
started with an origin/destination
study to identify where the
frequent corridors would go and
then considered demographics
like business locations and single
car households.
" We used all that data to design
our frequent network, " Velasquez
said.
Unlike the previous hub and
spoke system, the new fixed-route
system includes 10 frequent network
routes that run every 15 or 30
minutes-depending on the time
of day-and a local service network
of 20 routes that run every
30 minutes during peak times on
weekdays. While the frequent network
focuses on providing more
direct service throughout major
corridors, the local network fills
in gaps and completes the fixedroute
network with simplified
routes and three new crosstown
connections. All routes are available
seven days a week and follow
the same structure every day,
eliminating unnecessary detours
and the need to consult a schedule.
" It eliminates confusion for
the most intelligent person or
the person who struggles trying to
understand a system. Our system
was very difficult to understand
before, and we've really simplified
the design of the system, " Velasquez
said.
This simplified structure was
also a welcome change for RTS'
employees now that they could
expect to do the same thing
throughout the day.
" [Some] of the first positive
feedback that we received was from
our operators saying how easy and
simple it was for them now to drive
these routes, and how rewarding
it was to hear them say, you guys
got this right, " Carpenter added.
By the
Numbers
20
Local service
routes
10
Frequent
service routes
7
On demand
zones
3
Crosstown local
service routes
Rehabs Repowers Retroots
Complete Electric Conversions * HVAC Upgrades * Brakes & Suspensions * Interior
Facelifts * Mechanical & Electrical Repairs * Body Work * Fire Damage * Painting &
Decals * Emission Upgrades * Major Collisions * Sales & Leasing * Glass Repairs & More
For more information, visit www.MassTransitmag.com/10065706
FEBRUARY 2022 | MassTransitmag.com | Mass Transit | 23
http://completecoach.com http://www.MassTransitmag.com/10065706 http://www.MassTransitmag.com

February_2022

Table of Contents for the Digital Edition of February_2022

Editor’s Notebook
People & Places
SkyTrain
Bolstering the Mobility Toolbox
2022 Mobility Outlook
Outfitting Networks with Improved Connectivity to Create a Better Rider Experience
Products
February_2022 - 1
February_2022 - 2
February_2022 - 3
February_2022 - 4
February_2022 - 5
February_2022 - Editor’s Notebook
February_2022 - 7
February_2022 - People & Places
February_2022 - 9
February_2022 - 10
February_2022 - 11
February_2022 - SkyTrain
February_2022 - 13
February_2022 - 14
February_2022 - 15
February_2022 - 16
February_2022 - 17
February_2022 - 18
February_2022 - 19
February_2022 - Bolstering the Mobility Toolbox
February_2022 - 21
February_2022 - 22
February_2022 - 23
February_2022 - 24
February_2022 - 25
February_2022 - 2022 Mobility Outlook
February_2022 - 27
February_2022 - 28
February_2022 - 29
February_2022 - Outfitting Networks with Improved Connectivity to Create a Better Rider Experience
February_2022 - 31
February_2022 - 32
February_2022 - Products
February_2022 - 34
February_2022 - 35
February_2022 - 36
https://www.nxtbook.com/endeavor/masstransit/september-october-2022
https://www.nxtbook.com/endeavor/masstransit/july-august-2022
https://www.nxtbook.com/endeavor/masstransit/june_2022
https://www.nxtbook.com/endeavor/masstransit/april-may_2022
https://www.nxtbook.com/endeavor/masstransit/march_2022
https://www.nxtbook.com/endeavor/masstransit/february_2022
https://www.nxtbook.com/endeavor/masstransit/at-the-show-2021
https://www.nxtbook.com/endeavor/masstransit/december-2021-january-2022
https://www.nxtbook.com/endeavor/masstransit/november-2021
https://www.nxtbook.com/endeavor/masstransit/september-october_2021
https://www.nxtbook.com/endeavor/masstransit/july-august_2021
https://www.nxtbook.com/endeavor/masstransit/mass_transit_june_2021
https://www.nxtbook.com/endeavor/masstransit/aprilmay2021
https://www.nxtbook.com/endeavor/masstransit/december2020january2021
https://www.nxtbook.com/endeavor/masstransit/november2020
https://www.nxtbook.com/endeavor/masstransit/septemberoctober2020
https://www.nxtbook.com/endeavor/masstransit/julyaugust2020
https://www.nxtbook.com/endeavor/masstransit/june2020
https://www.nxtbook.com/endeavor/masstransit/aprilmay2020
https://www.nxtbook.com/endeavor/masstransit/Mass_Transit_March_2020
https://www.nxtbook.com/endeavor/masstransit/february2020
https://www.nxtbook.com/endeavor/masstransit/december2019january2020
https://www.nxtbook.com/endeavor/masstransit/november2019
https://www.nxtbook.com/endeavor/masstransit/Mass_Transit_September_2019
https://www.nxtbook.com/endeavor/masstransit/julyaugust2019
https://www.nxtbook.com/endeavor/masstransit/2019railproductguide
https://www.nxtbook.com/endeavor/masstransit/june2019
https://www.nxtbook.com/endeavor/masstransit/2019busandparatransitproductguide
https://www.nxtbook.com/endeavor/masstransit/aprilmay2019
https://www.nxtbook.com/endeavor/masstransit/march2019
https://www.nxtbook.com/endeavor/masstransit/february2019
https://www.nxtbookmedia.com