February_2022 - 31

our organization for many years, "
said Dan Mountain, spokesperson
and senior advisor, media relations
and issues management,
TransLink. " The agreement between
Shaw and TransLink provides
free Wi-Fi across our entire
fleet at no expense to TransLink. "
The next phase of the rollout
will focus on equipping 60-foot
articulated buses and Expo and
Millennium SkyTrain cars since
they serve the most customers.
Shaw will then work with
TransLink to continue the installation
until the entire fleet is
equipped with Wi-Fi.
" This complex deployment
encompasses both land and sea
transport alongside fixed locations
and transit exchanges, "
said Chethan Lakshman, vice
president of external affairs,
Shaw. " The phased, multi-year
rollout of this program helps ensure
there is little to no impact
on TransLink's customers as we
work to deliver an improved rider
experience for passengers across
Metro Vancouver. "
Mountain adds the rollout is
1194821458 | Sasithorn Phuapankasemsuk | Getty Images
Rolling out a passenger Wi-Fi
network requires a methodical
approach from the transit agency
and its vendor to ensure success.
By working in phases, the
agencies validate the network is
operational and incorporate customer
feedback.
TransLink
In October 2021, TransLink,
working with Shaw Communications
Inc., (Shaw) began introducing
free Wi-Fi on three SkyTrain
cars and at two stations as part of
a system-wide initiative to provide
Wi-Fi on all buses, SeaBuses, SkyTrains
and at transit stations and
major transit hubs.
" Providing free Wi-Fi to our
customers at low or no cost to
TransLink has been a priority for
" Most
customer
comments have
either been
thanking us for
providing them
with free Wi-Fi
or asking when
they'll see Wi-Fi
on their route or
on more trains. "
- DAN MOUNTAIN,
spokesperson
and senior
advisor for,
media relations
and issue
mangement,
TransLink
on schedule and anticipates the
entire fleet, including buses and
trains, and stations will have WiFi
by the agency's target date of
2026. SeaBuses and SeaBus terminals
have Wi-Fi access from a
previous installation from Shaw
and TransLink.
So far, the Wi-Fi has worked,
and customers have appreciated
the new amenity.
" Most customer comments
have either been thanking us for
providing them with free Wi-Fi or
asking us when they'll see Wi-Fi
on their route or on more trains, "
Mountain said.
Lakshman added, " We are
pleased that through our partnership
with TransLink, we are
able to create a better transit experience
that allows passengers
to stay connected on their commutes
across buses, SeaBuses, Skytrains,
transit stations and major
transit hubs. "
GO Transit
Offering customer Wi-Fi was also
a key priority for GO Transit, so
the agency began the process in
2017 and developed a proof of
concept with two proponents in
2018, explains Meredith Sumner,
senior manager, partnership
strategy and account management,
Metrolinx. By September
2019, the agency reached an
agreement with Icomera Canada,
a subsidiary of Equans, to equip
GO Transit's fleet of 532 buses
and 943 train coaches with WiFi
and provide the required infrastructure
and equipment.
After reaching the agreement,
GO Transit approached its Wi-Fi
rollout to create a consistent experience
for customers, which meant
equipping the entire bus fleet and
half of the rail fleet.
" [Customers] would show up
and that bus would have Wi-Fi
and the next day it might be a different
bus [but] it would still have
TransLink
TRANSLINK'S FREE Wi-Fi will be
available on all transit vehicles
when the rollout is complete.
Wi-Fi, " Sumner said. " We had to
balance that a little bit with the
trains where we wanted to make
sure that we had enough vehicles...
we wanted to get to a volume where
we were able to have a somewhat
consistent customer experience. "
That consistency was delivered
in September 2020 when
GO Transit publicly launched
its passenger Wi-Fi: GO WiFi
Plus. It's not just an internet
connection. The turnkey product
also offers content to riders
such as shows, movies, podcasts
FEBRUARY 2022 | MassTransitmag.com | Mass Transit | 31
http://www.MassTransitmag.com

February_2022

Table of Contents for the Digital Edition of February_2022

Editor’s Notebook
People & Places
SkyTrain
Bolstering the Mobility Toolbox
2022 Mobility Outlook
Outfitting Networks with Improved Connectivity to Create a Better Rider Experience
Products
February_2022 - 1
February_2022 - 2
February_2022 - 3
February_2022 - 4
February_2022 - 5
February_2022 - Editor’s Notebook
February_2022 - 7
February_2022 - People & Places
February_2022 - 9
February_2022 - 10
February_2022 - 11
February_2022 - SkyTrain
February_2022 - 13
February_2022 - 14
February_2022 - 15
February_2022 - 16
February_2022 - 17
February_2022 - 18
February_2022 - 19
February_2022 - Bolstering the Mobility Toolbox
February_2022 - 21
February_2022 - 22
February_2022 - 23
February_2022 - 24
February_2022 - 25
February_2022 - 2022 Mobility Outlook
February_2022 - 27
February_2022 - 28
February_2022 - 29
February_2022 - Outfitting Networks with Improved Connectivity to Create a Better Rider Experience
February_2022 - 31
February_2022 - 32
February_2022 - Products
February_2022 - 34
February_2022 - 35
February_2022 - 36
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