July-August_2021 - 38

On-demand transit
worked on is developing optimization
algorithms to help decide
when those electric vehicles should
leave the road. "
Successfully managing the
fleet is especially important in
Jersey City's case thanks to the
high utilization rate of the service.
" Because of the strong demand
and because of Via's technology,
we've been able to run a service
that is quite efficient from a vehicle
utilization perspective, "
Lavoie said.
The vehicle utilization rate
isn't the only factor contributing
to the service's success. Within
the first year of service, Via Jersey
City has regularly met or exceeded
the key performance indicators
laid out by the city and has fulfilled
the goal of providing better
transit connections to people who
need them most.
" [The service is] connecting
residents that live in transit
deserts that struggle with access
to mass transit. We're leveraging
technology to deliver a better
service than what could be
there. And residents seem to be
responding really well to it, " Mayor
Fulop said.
Growing the Service
Patel credits the popularity of
the program to the city's clear
vision of how the service could
meet a need that had been there
for so long. Within the first week
of launching Via Jersey City,
the city was receiving a lot of
feedback from residents about
wanting to travel to additional
destinations. And even now,
Patel says almost all feedback
from residents is about wanting
to add more vehicles, expand the
system and increase hours and
days of operation.
" The challenge is just that we
need to keep expanding and making
sure that there are funds in
place to do that, " Patel said.
So far, the city has met this
challenge.
" We started out with 15 vehicles
as the initial launch for the
entire city, " Patel said. " We saw
very quickly that the ridership
was significantly greater than
what we had anticipated and what
the fleet was able to handle. So, we
added two vehicles. "
In September 2020, the city
went through a more significant
expansion, going from 17 vehicles
to 26 vehicles. The city also
expanded its service hours to include
Saturdays from 8:00 a.m.
to 10:00 p.m. Patel shares the
city is now in its fourth stage of
Year 1 Service
Performance
Report
Total rides
completed:
216,448
Avg. wait time:
16.55
minutes
Percentage of
on-time rides:
83%
Source: Via performance data
Year 1 Report
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For more information, visit www.MassTransitmag.com/10719358
38 | Mass Transit | MassTransitmag.com | JULY/AUGUST 2021
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July-August_2021

Table of Contents for the Digital Edition of July-August_2021

Ad Index
Editor's Notebook
People & Places
A Note from the Editor
Charles Carroll Carter: How He Left His Mark on Public Transit
Transit Industry Advancements: Riding on Rubber
EMBARK-ing Toward Better Mobility
Re-imagining Stations as the Center of Sustainable Urban Life
Via Jersey City Success Story
Products
The Scheduling Conundrum
July-August_2021 - 1
July-August_2021 - 2
July-August_2021 - 3
July-August_2021 - 4
July-August_2021 - Ad Index
July-August_2021 - Editor's Notebook
July-August_2021 - 7
July-August_2021 - People & Places
July-August_2021 - 9
July-August_2021 - 10
July-August_2021 - 11
July-August_2021 - 12
July-August_2021 - A Note from the Editor
July-August_2021 - Charles Carroll Carter: How He Left His Mark on Public Transit
July-August_2021 - 15
July-August_2021 - 16
July-August_2021 - 17
July-August_2021 - Transit Industry Advancements: Riding on Rubber
July-August_2021 - 19
July-August_2021 - 20
July-August_2021 - 21
July-August_2021 - EMBARK-ing Toward Better Mobility
July-August_2021 - 23
July-August_2021 - 24
July-August_2021 - 25
July-August_2021 - 26
July-August_2021 - 27
July-August_2021 - 28
July-August_2021 - 29
July-August_2021 - Re-imagining Stations as the Center of Sustainable Urban Life
July-August_2021 - 31
July-August_2021 - 32
July-August_2021 - 33
July-August_2021 - Via Jersey City Success Story
July-August_2021 - 35
July-August_2021 - 36
July-August_2021 - 37
July-August_2021 - 38
July-August_2021 - 39
July-August_2021 - Products
July-August_2021 - 41
July-August_2021 - The Scheduling Conundrum
July-August_2021 - 43
July-August_2021 - 44
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https://www.nxtbook.com/endeavor/masstransit/mass-transit-at-the-show-2023
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https://www.nxtbook.com/endeavor/masstransit/april-may_2022
https://www.nxtbook.com/endeavor/masstransit/march_2022
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https://www.nxtbook.com/endeavor/masstransit/at-the-show-2021
https://www.nxtbook.com/endeavor/masstransit/december-2021-january-2022
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https://www.nxtbook.com/endeavor/masstransit/june2020
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https://www.nxtbook.com/endeavor/masstransit/julyaugust2019
https://www.nxtbook.com/endeavor/masstransit/2019railproductguide
https://www.nxtbook.com/endeavor/masstransit/june2019
https://www.nxtbook.com/endeavor/masstransit/2019busandparatransitproductguide
https://www.nxtbook.com/endeavor/masstransit/aprilmay2019
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https://www.nxtbook.com/endeavor/masstransit/february2019
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