Mass Transit - 13

K

THE COMMUTER rail network
in Boston sees 10,000 more
trains operated annually than
it did five years ago.
Mass Transit/Mischa Wanek-Libman

EOLIS COMMUTER SERVICES
(KCS), a unit of Keolis North
America, has been responsible
for the management, operation
and maintenance of the Massachusetts Bay Transportation
Authority's (MBTA) commuter
rail service since July 2014. While
statistics support the network's overall
improvement during the past five years
in everything from ridership to on-time
performance, KCS tempers discussion
of its work in Boston with a sentiment
rooted in its commitment to continue the
improvement efforts: Progress has been
made, but there remains work to do.
The commuter rail network in July
2014 was not in great shape. There were
challenges involving the network's aging
locomotive fleet, infrastructure carried a
significant backlog of state-of-good-repair work, staff levels were not ideal and
maintenance facilities were not operating
seven days per week. Then came the winter of 2015, when the city was clobbered
by a series of historic snowstorms that
halted operations and found everyone
from maintenance personnel to station
agents to KCS managers with shovels
in hand, working to clear platforms
and tracks to allow service to resume.
On-time performance in February 2015
dipped to 33 percent.
The winter of 2015 brought a reckoning for all of Boston's transportation
stakeholders. The result was the establishment of the Fiscal Management Control
Board in July 2015 to provide oversight
as MBTA and KCS worked to restore and
improve the commuter rail system; $100
million was invested in winter resiliency
efforts and state-of-good-repair annual
spending was increased between FY11FY15, among other changes brought by
the weather-related service failures.
"We know that our customers expect
and deserve a safe and reliable trip and
that is what we strive to provide every
day. We believe that the increased focus
from the Fiscal Management Control
Board and our senior leadership has
pushed us to both identify the long-term
improvements that need to be made, but
also to see if there are immediate smaller
steps that can improve the service," said
MBTA Executive Director of Commuter Rail Robert DiAdamo. "This mix of
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Mass Transit

Table of Contents for the Digital Edition of Mass Transit

Ad Index
Editor's Notebook
People & Places
A New Standard Shapes Commuter Rail in Boston
Connected Vehicles: Tampa
Beyond the Bus: Charge Management
Driven by Data
Making the Case for Standardization in MaaS
Best Practices
Products
Mass Transit - 1
Mass Transit - 2
Mass Transit - 3
Mass Transit - 4
Mass Transit - 5
Mass Transit - Ad Index
Mass Transit - 7
Mass Transit - Editor's Notebook
Mass Transit - 9
Mass Transit - People & Places
Mass Transit - 11
Mass Transit - A New Standard Shapes Commuter Rail in Boston
Mass Transit - 13
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Mass Transit - 17
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Mass Transit - 19
Mass Transit - Connected Vehicles: Tampa
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Mass Transit - 22
Mass Transit - 23
Mass Transit - Beyond the Bus: Charge Management
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Mass Transit - 27
Mass Transit - Driven by Data
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Mass Transit - 30
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Mass Transit - 33
Mass Transit - Making the Case for Standardization in MaaS
Mass Transit - 35
Mass Transit - Best Practices
Mass Transit - 37
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Mass Transit - Products
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