Mass Transit - 30

DATA
work," said Benesh. "In the world
of maintenance, variation is horrible, you want to pull it out of
the system, which moves us to
the mindset that scheduled work
is good and unscheduled work is
less good. So, how do we improve
the level of scheduled work?"
To gather the needed information, the team embedded themselves on the shop floor observing the work being performed to
determine how long certain tasks
took to complete and why.
"We view our bus mechanics as
surgeons, they're doing incredibly
technical, complex work and we
want to make sure that our skilled
labor is not spending their time
tracking parts or searching racks,
but is focused on doing the work
that will improve the customer's
experience," explained Benesh.
The work Benesh's team performed at Southampton occurred

MEMBERS OF
the WMATA
Strategic
Initiatives
Team meeting
to discuss a
challenge.

WMATA

through both small and big wins,
but always with the input from
frontline workers. The team addressed training, parts management and the order of how repairs
are made among other variables.
The result was scheduled versus
unscheduled work improved by 40
percent and mean miles between
failure nearly doubled.
"That's a real tangible impact,
but it's also a lot of hard work every

day and trying to incrementally
continuously improve, which we
call Kaizen," explained Benesh.
There are situations where
embedding the team with frontline forces would not be possible,
such as when it comes to the more
complex and decentralized maintenance surrounding rail.
One rail-related challenge being worked on is how to plan and
schedule access for night work.

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Mass Transit

Table of Contents for the Digital Edition of Mass Transit

Ad Index
Editor's Notebook
People & Places
A New Standard Shapes Commuter Rail in Boston
Connected Vehicles: Tampa
Beyond the Bus: Charge Management
Driven by Data
Making the Case for Standardization in MaaS
Best Practices
Products
Mass Transit - 1
Mass Transit - 2
Mass Transit - 3
Mass Transit - 4
Mass Transit - 5
Mass Transit - Ad Index
Mass Transit - 7
Mass Transit - Editor's Notebook
Mass Transit - 9
Mass Transit - People & Places
Mass Transit - 11
Mass Transit - A New Standard Shapes Commuter Rail in Boston
Mass Transit - 13
Mass Transit - 14
Mass Transit - 15
Mass Transit - 16
Mass Transit - 17
Mass Transit - 18
Mass Transit - 19
Mass Transit - Connected Vehicles: Tampa
Mass Transit - 21
Mass Transit - 22
Mass Transit - 23
Mass Transit - Beyond the Bus: Charge Management
Mass Transit - 25
Mass Transit - 26
Mass Transit - 27
Mass Transit - Driven by Data
Mass Transit - 29
Mass Transit - 30
Mass Transit - 31
Mass Transit - 32
Mass Transit - 33
Mass Transit - Making the Case for Standardization in MaaS
Mass Transit - 35
Mass Transit - Best Practices
Mass Transit - 37
Mass Transit - 38
Mass Transit - Products
Mass Transit - 40
Mass Transit - 41
Mass Transit - 42
Mass Transit - 43
Mass Transit - 44
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https://www.nxtbook.com/endeavor/masstransit/september-october_2021
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https://www.nxtbook.com/endeavor/masstransit/Mass_Transit_September_2019
https://www.nxtbook.com/endeavor/masstransit/julyaugust2019
https://www.nxtbook.com/endeavor/masstransit/2019railproductguide
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