Contents JULY/AUGUST 2020 14 FEATURES The Next Generation of Transit Professionals 44 Q&A with U.S. Secretary of Transportation Elaine Chao USDOT's response to the pandemic and how department priorities continue to progress Individuals who inspire, influence and motivate 48 Air Treatment Solutions Integrated with On-board Surveillance Technology can Increase Ridership and Safety Amid Pandemic 48 44 50 FOLLOW US 4| FACEBOOK TWITTER LINKEDIN facebook.com/MassTransit @MassTransitmag linkedin.com/company/11303271 Mass Transit | MassTransitmag.com | JULY/AUGUST 2020 Transit agencies can monitor vehicles and implement an air treatment solution that prevents viral transmission. 50 The New Passenger Experience: In a COVID-19 World, Communicating about Cleanliness is Key As agencies work to gain back ridership, they'll need to ensure their passengers that transit is safe and clean through enhanced messaging and new customer experience initiatives. On the cover: 875540808 | metamorworks | Getty Imageshttp://www.facebook.com/MassTransit http://www.twitter.com/MassTransitmag http://www.linkedin.com/company/11303271 http://www.MassTransitmag.com