Mass Transit - 51

GER EXPERIENCE:

CAPMETRO HIRED
temporary staff for
daily field cleaning
at different high-use
points in the system.
CapMetro

with a focus on cleanliness, informing the public about these initiatives and identifying new metrics
that demonstrate the value transit
adds to the community.

Cleanliness and Safety
Go Hand-in-Hand

Cleanliness has always been a part
of safety, but now it has taken a
front seat, pushing agencies to
implement more robust cleaning
measures to enhance the customer experience.
"Cleanliness skyrocketed as
a top measure of safety," said
Laura Koprowski, chief communication and customer
experience officer, Toledo
Area Regional Transit Authority (TARTA).
John Sisson, CEO,
Delaware Transit Corporation (DTC), operating as DART
First State Transit Services, added,
"We started ramping up our cleaning
operations,
along
with doing a vital oxide spray once every

couple of weeks on the buses. Most recently, we've stationed a contractor out
at our major transit hubs, and midday
they're coming on the buses and wiping down high-touch areas."
Agencies are also implementing
customer experience initiatives such as
CapMetro replacing its fabric seating
material on all its buses and the Regional Transportation Commission
(RTC) of Southern Nevada upgrading
its CAD/AVL system to post live passenger counts in real time.
"While they're waiting for a bus,
[passengers] will have real-time information as to when the bus will reach
maximum capacity, so they can determine whether they want to get on
the bus or wait for the next one," said
MJ Maynard, transportation commissioner, RTC.
Some initiatives, specifically ones
focused on technology improvements
such as real-time information and
contactless fare payments, are being
accelerated. For instance, CapMetro
already has a contactless payment option and was in the process of installing all-door boarding validators prior
to the pandemic. Now, that effort has
been accelerated and is expected to be
completed by mid-fall.

JULY/AUGUST 2020 | MassTransitmag.com | Mass Transit |

51


http://www.MassTransitmag.com

Mass Transit

Table of Contents for the Digital Edition of Mass Transit

Ad Index
Editor's Notebook: Congratulations to the 2020 40 Under 40 Honorees
People & Places
NRC Chairman's Column: Transit, Passenger Rail Make up a Growing Piece of NRC Members' Pie
40 Under 40: The Next Generation of Transit Professionals
Q&A with U.S. Secretary of Transportation Elaine Chao
Air Treatment Solutions Integrated with On-board Surveillance Technology can Increase Ridership and Safety Amid Pandemic
The New Passenger Experience: In a COVD-19 World, Communicating about Cleanliness is Key
Mass Transit - 1
Mass Transit - 2
Mass Transit - 3
Mass Transit - 4
Mass Transit - 5
Mass Transit - Ad Index
Mass Transit - 7
Mass Transit - Editor's Notebook: Congratulations to the 2020 40 Under 40 Honorees
Mass Transit - 9
Mass Transit - People & Places
Mass Transit - 11
Mass Transit - 12
Mass Transit - NRC Chairman's Column: Transit, Passenger Rail Make up a Growing Piece of NRC Members' Pie
Mass Transit - 40 Under 40: The Next Generation of Transit Professionals
Mass Transit - 15
Mass Transit - 16
Mass Transit - 17
Mass Transit - 18
Mass Transit - 19
Mass Transit - 20
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Mass Transit - Q&A with U.S. Secretary of Transportation Elaine Chao
Mass Transit - 45
Mass Transit - 46
Mass Transit - 47
Mass Transit - Air Treatment Solutions Integrated with On-board Surveillance Technology can Increase Ridership and Safety Amid Pandemic
Mass Transit - 49
Mass Transit - The New Passenger Experience: In a COVD-19 World, Communicating about Cleanliness is Key
Mass Transit - 51
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