March/April 2023 - 21

lack of teleworking options for riders in
smaller cities and pointes to office return
data that suggests " proportionally more
workers in smaller cities are working in
offices than in larger cities. "
The brief also says bus modes were able
to retain higher levels of ridership versus
rail modes because bus modes serve more
essential workers in general. Breaking
modes out further, demand response
has achieved 71 percent of pre-pandemic
ridership levels followed by bus and
trolleybus ridership at 70 percent.
The brief concludes agencies focused on
serving historically marginalized communities
could see ridership growth. This
includes support for hourly, late night and
early morning workers by reinvesting in
equitable transit.
While ridership has been a key metric
for the industry, there are efforts among
agencies to move away from ridership as
the priority performance indicator. At the
South West Transit Association 2023 Annual
Conference held in Aurora, Colo.,
Regional Transportation District General
Manager and CEO Debra A. Johnson and
VIA Metropolitan Transit President and
CEO Jeffrey Arndt outlined their agencies'
efforts to focus on value versus volume.
VIA Metropolitan has developed a performance
dashboard that is accessible to
the public through the agency's website. It
measures six metrics, including ridership,
on-time performance, collision rates per
100,000 miles driven, complaints per every
10,00 passengers, miles before mechanical
failure and cost per boarding. The tracking
of these metrics are means to communicate
operating performance while increasing
accountability and transparency.
At RTD, Johnson explained value is
the focus of the agency's current strategic
plan. The plan includes four strategic
priorities - community value, customer
excellence, employee ownership and financial
success - and clear metrics that
will result in a successful outcome. The
first three priorities - community value,
customer excellence and employee ownership
- involve establishing a baseline
and then increasing it by five percent. The
fourth priority, financial success, is broken
into two success outcomes that include
RTD spending less money than it receives
and establishing that the community believes
it sees value in RTD's spending.
4%
Administrative
Buildings
6%
Stations
6%
Guideway
3%
Other
6%
Communication &
Information Systems
2%
Fare Collection
Equipment
1%
Other Vehicles
8%
Reduced Reporter
Expenses
Source:
NTD Capital
Expenses
17%
Maintenance
Facilities
Capital
expenses
of U.S. bus
fleets
55%
Passenger
Vehicles
1%
Purchased Transportation
Reported Separately
19%
General
Administration
Operating
expenses
4%
Facility
Maintenance
16%
Vehicle
Maintenance
Source: NTD
Operating Expenses
Terminology
NTD Mode Types
RB - Bus Rapid Transit
CB - Commuter Bus
DR - Demand Response
DT - Demand Response Taxi
TB - Trolleybus
VP - Vanpool
MB - Bus
Numbers reflected in this
report used information within
the National Transit Database
for the modes listed.
of U.S. bus
fleets
52%
Vehicle
Operations
MARCH/APRIL 2023 | MassTransitmag.com 21
http://www.MassTransitmag.com

March/April 2023

Table of Contents for the Digital Edition of March/April 2023

Editor’s Notebook
People & Places
Why Zero-Emissions Fleet Transformation Starts at the Top
A Look at U.S. Bus Fleets
Have We Outgrown Paratransit?
Santa Cruz Metro Bounces Back from COVID-19 Pandemic
Ready for Rail: A Look at 2023’s Big Projects
Products
March/April 2023 - 1
March/April 2023 - 2
March/April 2023 - 3
March/April 2023 - 4
March/April 2023 - 5
March/April 2023 - Editor’s Notebook
March/April 2023 - 7
March/April 2023 - People & Places
March/April 2023 - 9
March/April 2023 - 10
March/April 2023 - 11
March/April 2023 - 12
March/April 2023 - 13
March/April 2023 - 14
March/April 2023 - 15
March/April 2023 - Why Zero-Emissions Fleet Transformation Starts at the Top
March/April 2023 - 17
March/April 2023 - 18
March/April 2023 - 19
March/April 2023 - A Look at U.S. Bus Fleets
March/April 2023 - 21
March/April 2023 - 22
March/April 2023 - 23
March/April 2023 - 24
March/April 2023 - 25
March/April 2023 - Have We Outgrown Paratransit?
March/April 2023 - 27
March/April 2023 - 28
March/April 2023 - 29
March/April 2023 - Santa Cruz Metro Bounces Back from COVID-19 Pandemic
March/April 2023 - 31
March/April 2023 - 32
March/April 2023 - 33
March/April 2023 - 34
March/April 2023 - 35
March/April 2023 - Ready for Rail: A Look at 2023’s Big Projects
March/April 2023 - 37
March/April 2023 - 38
March/April 2023 - 39
March/April 2023 - Products
March/April 2023 - 41
March/April 2023 - 42
March/April 2023 - 43
March/April 2023 - 44
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