Mass Transit - 29

Passenger Environment
Survey (PES) questionnaires that are available in
several languages. BART
collects between 5,000 and
6,000 questionnaires every
quarter to keep tabs on its
passengers' opinions on
the transit environment.
BART reported in August that the station cleanliness rider scores showed
marked improvement in
the quarterly performance
report for the fourth quarter of FY 2019. BART says
the biggest year over year
ratings improvement was
for elevator cleanliness,
with 58.1 percent of riders
giving a "good" or "excellent" rating, up from 42.8
percent for the same quarter of last year.
BART credits the increase to the elevator attendant program launched in
April of 2018 at the Powell
Street and Civic Center
stations. The program
has virtually eliminated
inappropriate behavior in
these station elevators and
in July, the BART Board of
Directors voted to expand
the program to the Embarcadero and Montgomery
Street stations as early as
this fall.
Other increases were
seen in the percentage of
riders positively rating
the cleanliness of station
platforms and restroom
cleanliness. BART also
saw improvements in three
Bay Area Rapid Transit
new categories meant to
address quality of life isClean and wellsues and include cleanliness of the
lit systems
concourse, escalator cleanliness
Bay Area Rapid Transit (BART) and stairwell cleanliness.
For BART's new General
tracks several indicators meant
to evaluate passenger views of the Manager Bob Powers, improving
system in addition to the usual cleanliness is part of his plan to
on-time performance and vehicle put riders first.
"We are committed to imuptime. The ratings are compiled
using rider responses to BART's proving the customer experience

Bi-State Development

"We believe our efforts

are reflected in these latest
ratings and we will continue
to prioritize riders with our
plan to hire 15 new cleaners
over the next six months.

ST. CLAIR
County Transit
District recently
completed a
project that
upgraded
lighting at all
Illinois Metrolink
stations.

-BOB POWERS,
general manager, BART

through cleaner stations and have
revamped our approach to include
focused overnight cleanings of our
busiest stations," said Powers. "We
believe our efforts are reflected in
these latest ratings and we will
continue to prioritize riders with
our plan to hire 15 new cleaners
over the next six months."
Halfway across the U.S., the
St. Clair County Transit District (SCCTD), in partnership
with Ameren, Illinois, recently
wrapped up a lighting project that
will not only improve safety at the
MetroLink stations in Illinois but
will also reduce monthly electric
costs by approximately 60 percent.
SCCTD says by upgrading
outdoor lighting from halogen to
LED at all 11 Metrolink stations
in Illinois, rider safety and security is improved, as is efficiency.
"Our number one priority is
our riders. This program demonstrates that priority while being
fiscally responsible as an agency,"
said Herb Simmons, chair of the
St. Clair County Transit District
Board of Trustees.
NOVEMBER 2019 | MassTransitmag.com | Mass Transit |

29


http://www.MassTransitmag.com

Mass Transit

Table of Contents for the Digital Edition of Mass Transit

Ad Index
Editor's Notebook
People & Places
NRC Chairman's Column
A Robust Safety Culture Enhances an Entire System
U.S. Transit Safety and Security Report 2019
Going Vertical: The Upside of Multi-Level Transit Facilities
Considering the Rail Passenger Purview
Best Practices
Products
Social Hubs
Mass Transit - 1
Mass Transit - 2
Mass Transit - 3
Mass Transit - 4
Mass Transit - 5
Mass Transit - Ad Index
Mass Transit - 7
Mass Transit - Editor's Notebook
Mass Transit - 9
Mass Transit - People & Places
Mass Transit - 11
Mass Transit - 12
Mass Transit - 13
Mass Transit - NRC Chairman's Column
Mass Transit - 15
Mass Transit - A Robust Safety Culture Enhances an Entire System
Mass Transit - 17
Mass Transit - 18
Mass Transit - 19
Mass Transit - 20
Mass Transit - 21
Mass Transit - U.S. Transit Safety and Security Report 2019
Mass Transit - 23
Mass Transit - 24
Mass Transit - 25
Mass Transit - Going Vertical: The Upside of Multi-Level Transit Facilities
Mass Transit - 27
Mass Transit - Considering the Rail Passenger Purview
Mass Transit - 29
Mass Transit - 30
Mass Transit - Best Practices
Mass Transit - 32
Mass Transit - 33
Mass Transit - Products
Mass Transit - 35
Mass Transit - 36
Mass Transit - 37
Mass Transit - Social Hubs
Mass Transit - 39
Mass Transit - 40
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