Diagnostic_Process_Guide - 19

The technician can share vehicle system reports and images via text or email,
share pre-scan reports and images with
customers to receive quick approvals for
repair, and forward pre- and post-scan
reports and images to insurance companies to confirm OEM repair requirements have been met. So not only does
this practice not add more time, but it
can save time on the back-end when integrated into a diagnostic process.
" When connected to Wi-Fi, you can
automatically upload images, vehicle
system reports, and pre- and post-scan
reporting to the Snap-on Cloud, " says
Dave Hall, director of North American
sales, Snap-on Diagnostics. " Once [the
information is] in the cloud, it can be
accessed by a phone, tablet, or computer
whenever the technician or customer
needs them. The Snap-on Cloud works
to make each job faster. Once connected by Wi-Fi, every image or preor post-scan vehicle system report is
captured automatically. "
Hall says newly afforded features
within diagnostic products on the market
are all about improving information and
workflow for the shop.
" Technicians can mark and order files,
identify images as 'known good' or 'known
bad,' tag files to make keyword search
faster for future reference, and retrieve
files by customer name, VIN, or sort by
date, allowing for easy retrieval, " Hall says.

Snap-on Diagnostic's Apollo D9 scan tool
is one of a number of Snap-on tools that
let technicians share diagnostic repair
information and intelligence with customers
via uploaded images, pre- and post-scan
reports, vehicle system reports, and more.

In addition, they can compare and
share information with peers and share
images with other shops and technicians
for the best possible intelligence.
These services are a boon to customers, who can get immediate information
from the shop and give approvals for
work. The shop can also provide their
customers with copies of both the preand post-scan report and any related
images to be able to give them confidence
in the shop and repairs carried out. They
also can get a good understanding of the
full health of their vehicle, any pending
codes, or preventative maintenance work
that may need to be carried out in order to
keep their vehicle in full working order.
Thiamthat says features like Launch
Tech's Vehicle Health Report bring
important service issues to customers'
attention. He says such reporting can

The Launch Tech USA X-431 Throttle
diagnostic tool with charging base was
developed based on the Android 7.1 system.
It supports dual bands Wi-Fi communication
(2.4GHz and 5GHz), and features wide vehicle
model coverage, Vehicle Health Reports, and
test data.

also make shops aware of issues or repairs
they may not be equipped for.
Reporting features are a relationship
builder, sealing the trust between shop
and customer. " With this relationship
comes lasting effects, such as repeat
business, great reviews (which also drives
more business), and referrals that provide
feedback of a detailed, thorough, inciteful
repair, " Thiamthat says. " We absolutely do
not want to put a customer in a situation
of being caught off guard on a preventable
problem, or a high priority problem that
needed immediate attention. "
So much of vehicle work nowadays
is " invisible, " with issues vehicle owners
may not see or feel. But today's top diagnostic tools offer features and capabilities
to keep repair issues - and customers -
out of the dark.

Diagnostic_Process_Guide

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