Professional Distributor - 3
1
APRIL 2020 CONTENTS
AFTERMARKET
PROFILE
31
6
COVER STORY
41
6 Aftermarket Profile:
A statistical snapshot of purchasing plans
and top revenue opportunities for shops
in the coming year.
Purchasing
Information
Page 10
Diagnostics
Page 14
49
DEPARTMENTS
Training
Page 20
4 Editor's Note
The importance of maintaining customer relationships.
26 Most Wanted
The top requested products from technicians and shop
owners, based on inquiries from PTEN magazine.
28 Sneak Peek
FEATURES
Details on new products from Robinair, Coast,
OEMTOOLS, S.U.R.&R., and more.
40 In Focus Products
* Autel MaxiIM diagnostic scan tools
* Innovative Products of America 3" 3-in-1 Diamond Grinding Wheel
* Yellow Jacket ManTooth Wireless Digital Gauge Automotive Kits
* Opus | IVS DrivePro ES diagnostic scan tool
38 Go Sell Something
How to sell high-tech products to less
technically-minded customers.
50 Tales from the Road
Mac Tools distributor Jeff Mitchell hosts customer
appreciation events to thank his customers.
44 Driving Sales
Diagnostic Test Equipment
Tech Tip
Ask the Expert
FACEBOOK
facebook.com/
ProfessionalDistributor
OFFICIAL WEBSITE OF
PROFESSIONAL DISTRIBUTOR
TWITTER
@VehicleSrvcPros
LINKEDIN
linkedin.com/company/
ProfessionalDistributor
Head to
VehicleServicePros.com/
distributors for exclusive
information on how to make
your mobile tool business
better. We feature distributor
profiles on how others like
you handle business, sales
tips, an extensive online
product guide, and video
demonstrations.
Calibration is a vital
step in ensuring
tools are working
as they should be,
giving correct readings, providing a safe
working environment for end-users, and
ensuring that companies are upholding
their legal obligations. To read more, visit:
VehicleServicePros.com/21111775
While modifying a tool takes
ingenuity and creativeness,
there are several reasons it
should not be done.
To read more, visit:
VehicleServicePros.com/21119148
Video
In this video, Fluid Rx Diagnostics demonstrates the technician
fluid testing process. To see the full video, visit:
VehicleServicePros.com/21130282
Professional Distributor I April 2020 I VehicleServicePros.com 3
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Professional Distributor
Table of Contents for the Digital Edition of Professional Distributor
Editor's Note: Customer relations in good times and bad
Aftermarket Profile: A statistical snapshot of purchasing plans and top revenue opportunities for shops in the coming year
Aftermarket Profile: Purchasing Information
Aftermarket Profile: Diagnostics
Aftermarket Profile: Training
Most Wanted
Sneak Peek
Go Sell Something: How to sell high-tech products to less technically-minded customers
In Focus Products
Driving Sales: Diagnostic Test Equipment
Tales from the Road: Mac Tools distributor Jeff Mitchell hosts customer apperciation events to thank his customers
Professional Distributor - 1
Professional Distributor - 2
Professional Distributor - 3
Professional Distributor - Editor's Note: Customer relations in good times and bad
Professional Distributor - 5
Professional Distributor - Aftermarket Profile: A statistical snapshot of purchasing plans and top revenue opportunities for shops in the coming year
Professional Distributor - 7
Professional Distributor - 8
Professional Distributor - 9
Professional Distributor - Aftermarket Profile: Purchasing Information
Professional Distributor - 11
Professional Distributor - 12
Professional Distributor - 13
Professional Distributor - Aftermarket Profile: Diagnostics
Professional Distributor - 15
Professional Distributor - 16
Professional Distributor - 17
Professional Distributor - 18
Professional Distributor - 19
Professional Distributor - Aftermarket Profile: Training
Professional Distributor - 21
Professional Distributor - 22
Professional Distributor - 23
Professional Distributor - 24
Professional Distributor - 25
Professional Distributor - Most Wanted
Professional Distributor - 27
Professional Distributor - Sneak Peek
Professional Distributor - 29
Professional Distributor - 30
Professional Distributor - 31
Professional Distributor - 32
Professional Distributor - 33
Professional Distributor - 34
Professional Distributor - 35
Professional Distributor - 36
Professional Distributor - 37
Professional Distributor - Go Sell Something: How to sell high-tech products to less technically-minded customers
Professional Distributor - 39
Professional Distributor - In Focus Products
Professional Distributor - 41
Professional Distributor - 42
Professional Distributor - 43
Professional Distributor - Driving Sales: Diagnostic Test Equipment
Professional Distributor - 45
Professional Distributor - 46
Professional Distributor - 47
Professional Distributor - 48
Professional Distributor - 49
Professional Distributor - Tales from the Road: Mac Tools distributor Jeff Mitchell hosts customer apperciation events to thank his customers
Professional Distributor - 51
Professional Distributor - 52
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