august2023 - 32
DIAGNOSTIC TECH
Leveraging shop
management and service
information systems
Harnessing the power of integrated shop management and service information
systems in automotive service and repair.
By Scott Brown, Technical Editor
Shops now have powerful tools at their disposal to enhance customer communication and provide detailed consumer education.
Photo Courtesy of Scott Brown
G
iven the complexity of automotive service and
repair, effective customer communication and consumer
education are vital components for building
trust and satisfaction. Oftentimes traditional methods of
explaining repairs and maintenance to customers make
it difficult to convey many of the complex scenarios we
currently see. However, with many of the modern automotive
shop management systems, shop owners and
technicians now have powerful tools at their disposal to
enhance customer communication and provide detailed
consumer education. Furthermore, access to service and
repair information is essential in producing successful,
long-lasting repairs and maintaining consumer trust. In
this article, we will explore several ways shops are leveraging
modern shop management and service information
systems and discuss some real-world challenges.
32 Professional Distributor I August 2023 I VehicleServicePros.com
THE EVOLUTION OF AUTOMOTIVE SHOP
MANAGEMENT SYSTEMS
Automotive shop management systems have come a long
way from the days of manual record-keeping and fragmented
communication channels. Modern management
systems have revolutionized the way automotive repair
shops operate, providing comprehensive solutions that
streamline workflows, track inventory, manage scheduling,
and facilitate communication with customers. These
systems integrate various components like customer databases,
repair order management, parts ordering, vehicle
history tracking, quick specs, recalls, and more, all within
a centralized platform. Today, many systems are cloud
based and run in a web browser removing many of the
potential challenges experienced with running a locally
managed client-server system.
http://www.VehicleServicePros.com
august2023
Table of Contents for the Digital Edition of august2023
Editor's Note – Stock up!
Sneak Peek
Most Wanted
Exclusive – Innovation Awards
In Focus
Cover Story – Turning up the pressure
Diagnostic Tech – Leveraging shop management and service information systems
Show Me Your Truck – Fresh off the show floor
Go Sell Something – The dangers of prequalifying
Driving Sales – Shop Equipment and Tool Storage
Tales from the Road – How Leuschner saved Christmas
august2023 - 1
august2023 - 2
august2023 - 3
august2023 - Editor's Note – Stock up!
august2023 - 5
august2023 - Sneak Peek
august2023 - 7
august2023 - 8
august2023 - 9
august2023 - Most Wanted
august2023 - 11
august2023 - Exclusive – Innovation Awards
august2023 - 13
august2023 - 14
august2023 - 15
august2023 - 16
august2023 - 17
august2023 - 18
august2023 - 19
august2023 - 20
august2023 - 21
august2023 - In Focus
august2023 - 23
august2023 - Cover Story – Turning up the pressure
august2023 - 25
august2023 - 26
august2023 - 27
august2023 - 28
august2023 - 29
august2023 - 30
august2023 - 31
august2023 - Diagnostic Tech – Leveraging shop management and service information systems
august2023 - 33
august2023 - 34
august2023 - 35
august2023 - Show Me Your Truck – Fresh off the show floor
august2023 - 37
august2023 - Go Sell Something – The dangers of prequalifying
august2023 - 39
august2023 - Driving Sales – Shop Equipment and Tool Storage
august2023 - 41
august2023 - Tales from the Road – How Leuschner saved Christmas
august2023 - 43
august2023 - 44
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