august2023 - 33
Figure 1 - MotoVisuals graphics - embedding content
IMPROVING CUSTOMER COMMUNICATION
One of the most significant advantages of modern shop
management systems is the ability to capture and share
visual documentation of repairs right within an inspection/diagnostic
process. By integrating images and videos
into repair orders, technicians can showcase the problems
and their solutions, allowing customers to better
understand the issues their vehicles are facing. During
complex diagnostic scenarios, technicians can better track
the work being performed on the vehicle with transparency
which in my opinion adds value to the service. These
consumer touch points help to build trust by providing
solid evidence of the repairs carried out. Additionally, in
the case where the vehicle arrived with multiple faults,
the documentation can provide clarity on what's up next
for service and repair.
UPDATES AND NOTIFICATIONS
Effective communication requires timely updates. With
modern management systems, customers can receive
real-time updates and notifications about the progress
of their repairs. And in some cases, can be provided a
link to secure view of either recommended services or
their invoice where they can take the appropriate action
of approving or paying for repairs. Automated messages
can be sent at various stages, such as when the vehicle is
checked in, when the repairs begin, and when the work
is completed. Proactive communication keeps customers
informed and minimizes any uncertainties or frustrations
they may have about the repair process.
Figure 2 - Broadly service - client communications
EXPLAINING COMPLEX REPAIRS
Automotive repairs can often involve complex technical
concepts that are difficult for customers to grasp without
proper visualization. By utilizing pictures, videos,
technical drawings and more, shop management systems
can help bridge this gap. Technicians can record videos,
capture images from their test equipment, and gather
technical information to help explain the repair process
step-by-step, breaking down intricate procedures into
Professional Distributor I August 2023 I VehicleServicePros.com 33
http://www.VehicleServicePros.com
august2023
Table of Contents for the Digital Edition of august2023
Editor's Note – Stock up!
Sneak Peek
Most Wanted
Exclusive – Innovation Awards
In Focus
Cover Story – Turning up the pressure
Diagnostic Tech – Leveraging shop management and service information systems
Show Me Your Truck – Fresh off the show floor
Go Sell Something – The dangers of prequalifying
Driving Sales – Shop Equipment and Tool Storage
Tales from the Road – How Leuschner saved Christmas
august2023 - 1
august2023 - 2
august2023 - 3
august2023 - Editor's Note – Stock up!
august2023 - 5
august2023 - Sneak Peek
august2023 - 7
august2023 - 8
august2023 - 9
august2023 - Most Wanted
august2023 - 11
august2023 - Exclusive – Innovation Awards
august2023 - 13
august2023 - 14
august2023 - 15
august2023 - 16
august2023 - 17
august2023 - 18
august2023 - 19
august2023 - 20
august2023 - 21
august2023 - In Focus
august2023 - 23
august2023 - Cover Story – Turning up the pressure
august2023 - 25
august2023 - 26
august2023 - 27
august2023 - 28
august2023 - 29
august2023 - 30
august2023 - 31
august2023 - Diagnostic Tech – Leveraging shop management and service information systems
august2023 - 33
august2023 - 34
august2023 - 35
august2023 - Show Me Your Truck – Fresh off the show floor
august2023 - 37
august2023 - Go Sell Something – The dangers of prequalifying
august2023 - 39
august2023 - Driving Sales – Shop Equipment and Tool Storage
august2023 - 41
august2023 - Tales from the Road – How Leuschner saved Christmas
august2023 - 43
august2023 - 44
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