december2022 - 28
DIAGNOSTIC TECH
and view. Another training solution we're subscribed to is
called Today's Class Technician (todaysclasstechnician.com).
Primarily, it's a smartphone app that feeds a few questions
a day to subscribed staff members. To explain how it works
in the simplest terms, the app is focused on reinforcing current
knowledge and eliminating knowledge deficiencies. The
company calls it micro-learning, and I really like that.
CUT US SOME SLACK
Slack (slack.com) is a versatile application that allows us to
manage back-shop operations (Figure 2). For example, we
have the " Front Office " channel to discuss office issues.
Another example is our " Special Tools " channel, where technicians
can post requests for tools that may be needed to
perform a certain task or any other topics that are appropriate.
A final example is our " Social " channel, which we use for
any social media posts that tag our company name. Another
use case is how we use our " Uniform Channel. " Employees
report any deficiencies with their uniforms in this channel
Figure 3 - We use Google My Business to see comments.
by snapping an image and a
short description of the issue
right into the channel.
Related Links
CUSTOMER RELATIONS
Our shop uses a program
called Broadly to manage
reviews, send appointment
reminders, and operate a
chatbot right on our website
to capture leads. Since 2017, this program has returned to us
a wealth of value. Looking through our Google reviews helps
to reinforce this fact. We also use a program called Full Slate
for appointment scheduling, which also allows us to embed a
self-serve scheduler on our website. Then, we use a program
called MechanicNet to send our marketing materials, find
lost customers, encourage scheduling deferred maintenance,
and more. Lastly, we use Google My Business, which is now
part of Google Maps (Figure 3). If you're not leveraging this
free service, I highly encourage you to do so immediately.
alldata.com/en
mitchell1.com
motoshop.com
napatracs.com
protractorsoftware.com
shopmonkey.io
shopboss.net
tekmetric.com
winworks.com
FINAL THOUGHT
Managing a shop can be a daunting task, but there are many
options out there in the way of SaaS (Software as a Service)
that helps reduce the everyday friction we all experience.
Check out some of the related SMS links listed above when
you can.
SCOTT BROWN is an ASE Master Certified L1
Technician and has over 37 years of professional
service industry experience. He is an independent
shop owner in Southern California and is engaged
at various levels within the industry. He has a
Figure 2 - Slack is a back office communications tool we use.
deep understanding of the challenges technicians experience
at the service level and is continuously striving to move the
industry forward through education and networking. Brown found
Diagnostic Network (diag.net) after 22 years of service at iATN,
where he is retired as company president in 2018.
sbrown@vehicleservicepros.com
28 Professional Distributor I December 2022 I VehicleServicePros.com
http://www.todaysclasstechnician.com
http://www.slack.com
http://www.alldata.com/en
http://www.mitchell1.com
http://www.motoshop.com
http://www.napatracs.com
http://www.protractorsoftware.com
http://www.shopmonkey.io
http://www.shopboss.net
http://www.tekmetric.com
http://www.winworks.com
http://www.diag.net
http://www.VehicleServicePros.com
december2022
Table of Contents for the Digital Edition of december2022
Editor's Note: The technician shortage is getting real
Sneak Peek
Most Wanted
Electric vehicles - coming to a shop near you
In Focus
Diagnostic Tech: Using digital tools to reduce the friction of running a shop
Show Me Your Truck: 'Look at that Bad Larry!'
Go Sell Something: Writing a sales pitch
Driving Sales
Tales From the Road: An entrepreneurial spirit
SEMA/AAPEX Wrap-up
Diagnosing Progress
Common diagnostics and trends in hybrid and electric vehicles
Diagnosing faults on modern vehicles
The real cause of P0420/P0430 DTCs
How diagnostic tools cut through the ADAS confusion
When the tools become the tutor
Diagnostic products
december2022 - 1
december2022 - 2
december2022 - 3
december2022 - Editor's Note: The technician shortage is getting real
december2022 - 5
december2022 - Sneak Peek
december2022 - 7
december2022 - 8
december2022 - 9
december2022 - 10
december2022 - 11
december2022 - Most Wanted
december2022 - 13
december2022 - Electric vehicles - coming to a shop near you
december2022 - 15
december2022 - 16
december2022 - 17
december2022 - 18
december2022 - 19
december2022 - 20
december2022 - 21
december2022 - In Focus
december2022 - 23
december2022 - 24
december2022 - 25
december2022 - Diagnostic Tech: Using digital tools to reduce the friction of running a shop
december2022 - 27
december2022 - 28
december2022 - 29
december2022 - Show Me Your Truck: 'Look at that Bad Larry!'
december2022 - 31
december2022 - Go Sell Something: Writing a sales pitch
december2022 - 33
december2022 - 34
december2022 - Driving Sales
december2022 - 36
december2022 - 37
december2022 - Tales From the Road: An entrepreneurial spirit
december2022 - 39
december2022 - SEMA/AAPEX Wrap-up
december2022 - 41
december2022 - 42
december2022 - 43
december2022 - 44
december2022 - A1
december2022 - A2
december2022 - A3
december2022 - Diagnosing Progress
december2022 - A5
december2022 - Common diagnostics and trends in hybrid and electric vehicles
december2022 - A7
december2022 - Diagnosing faults on modern vehicles
december2022 - A9
december2022 - The real cause of P0420/P0430 DTCs
december2022 - A11
december2022 - How diagnostic tools cut through the ADAS confusion
december2022 - A13
december2022 - A14
december2022 - A15
december2022 - When the tools become the tutor
december2022 - A17
december2022 - A18
december2022 - A19
december2022 - A20
december2022 - Diagnostic products
december2022 - A22
december2022 - A23
december2022 - A24
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