Diagnostic tool usage TOOLS IN THE SHOP When reviewing diagnostic tool usage, the study considered trends in the tool platforms fleets prefer, the frequency and cost of tool updates, and warranty expectations. The study also surveyed the frequency and usage of original equipment manufacturer (OEM) scan tools compared to aftermarket options. What are your expectations regarding the appropriate length of time for a diagnostic scan tool warranty? 50% More than 2 years 18% 1 year How many diagnostic scan tools do you have in your shop? None 1% 1 tool 9% 2-5 tools 64% 32% 2 years 20% 6-10 tools 11-15 tools 16-20 tools 20+ tools 4% Nearly two thirds (64 percent) of respondents prefer using a software-based diagnostic platform run on a shop computer or tablet, compared to a standalone, handheld scan tool (36 percent). 0% 3% When you update your diagnostic tool subscription, does the tool manufacturer continue to provide a hardware warranty during the life of that subscription? How many diagnostic software platforms do you have in your shop? 1 software platform 17 percent of respondents indicated they have previously purchased an extended warranty on a diagnostic tool. 20% 62% No 2-3 software platforms 41% 4-5 software platforms 6-7 software platforms 7+ software platforms 6| 20% 8% 11% Heavy Duty Diagnostics | OCTOBER 2019 38% Yes