Professional Distributor - 34

Find out what
shop owners are
reading about in this
month's pages of

DIAGNOSTIC TECH

Expand your
diagnostic proficiency

Diagnostic training and education comes in many
forms and can transform a technician's skill set.

BY SCOTT BROWN
Scott Brown is an ASE Master Certified L1 Technician and has over 37
years of professional service industry experience. He is an independent
shop owner in Southern California
and is engaged at various levels
within our complex industry. He has
a deep understanding of the challenges technicians experience at the
service level and is continuously
striving to move the industry forward
through education and networking.
Brown founded Diagnostic Network
(diag.net) after 22 years of service
at iATN, where he retired as
company president in 2018.

T

oday's vehicles are extremely sophisticated. They have to be, in order to support advanced propulsion systems, convenience systems, safety and security systems,
and more. When any of these systems encounter
a problem, the advanced skills and knowledge
applied by a seasoned diagnostic technician will
usually result in a positive outcome. If the problem
is addressed by a lesser skilled worker, it's likely
the outcome would be the inverse. I've personally witnessed this scenario play out over the
years on vehicles with fewer complexities. The
evolution of a technician's advanced skills and
knowledge can only be supported through dedication and continuing education on the part of
the diagnostician.

ENTRANCE MINIMUMS
AND CONTINUED EDUCATION
I believe that the foundational knowledge a technician needs today easily crosses into the engineering
world. Although my entry into the industry started
in high school in an auto shop class, followed by
34 Professional Distributor I June 2020 I VehicleServicePros.com

Technicians keep a distance from each other during the
COVID-19 pandemic.

graduating from a technical school, I continue to
find myself lacking certain knowledge I feel I should
already have. For example, take HVAC, terms such
as "sub-cooling" and "super heat" are performance
terms that the commercial HVAC industry has
been using for decades. Now with small volume
A/C systems and new performance tools available
to the technician, knowledge of these performance
parameters will need to be understood in order to
properly diagnose system performance issues.

ACCESS TO TRAINING
In my early years, getting access to training was not
as easy as it is today. However, back then I discovered that through one of our warehouse distributors
our shop had access to ACDelco and Motorcraft
OEM level training. That access truly contributed
to my success as a technician.
Today's diagnosticians have many opportunities to advance their skills. Some of these
pathways include:


http://www.diag.net http://www.VehicleServicePros.com

Professional Distributor

Table of Contents for the Digital Edition of Professional Distributor

Editor's Note: How will COVID-19 affect the aftermarket in the days and weeks to come?
Catering to collision repair customers
2020 PTEN Innovation Awards Nominees, Part 2
In Focus Products
Driving Sales
Sneak Peek
Most Wanted
Go Sell Something: An unhappy customer should not be a lost customer
Diagnosic Tech: Diagnostic training and education comes in many forms and can transform a technician's skill set
Tales From the Road: North Carolina-based independent distributors Chris Stone and Mike Yarter prove success can come from outside the industry
Minimal Function Diagnostic Scan Tools
OBD-II Diagnostic Scan Tools
Heavy Duty Diagnostic Scan Tools
Professional Distributor - 1
Professional Distributor - 2
Professional Distributor - 3
Professional Distributor - Editor's Note: How will COVID-19 affect the aftermarket in the days and weeks to come?
Professional Distributor - 5
Professional Distributor - Catering to collision repair customers
Professional Distributor - 7
Professional Distributor - 8
Professional Distributor - 9
Professional Distributor - 10
Professional Distributor - 11
Professional Distributor - Sneak Peek
Professional Distributor - 13
Professional Distributor - 14
Professional Distributor - 15
Professional Distributor - 16
Professional Distributor - 17
Professional Distributor - Most Wanted
Professional Distributor - 19
Professional Distributor - 2020 PTEN Innovation Awards Nominees, Part 2
Professional Distributor - 21
Professional Distributor - 22
Professional Distributor - 23
Professional Distributor - 24
Professional Distributor - 25
Professional Distributor - 26
Professional Distributor - 27
Professional Distributor - Go Sell Something: An unhappy customer should not be a lost customer
Professional Distributor - 29
Professional Distributor - In Focus Products
Professional Distributor - 31
Professional Distributor - 32
Professional Distributor - 33
Professional Distributor - Diagnosic Tech: Diagnostic training and education comes in many forms and can transform a technician's skill set
Professional Distributor - 35
Professional Distributor - 36
Professional Distributor - 37
Professional Distributor - Driving Sales
Professional Distributor - 39
Professional Distributor - 40
Professional Distributor - 41
Professional Distributor - Tales From the Road: North Carolina-based independent distributors Chris Stone and Mike Yarter prove success can come from outside the industry
Professional Distributor - 43
Professional Distributor - 44
Professional Distributor - S1
Professional Distributor - S2
Professional Distributor - S3
Professional Distributor - S4
Professional Distributor - S5
Professional Distributor - Minimal Function Diagnostic Scan Tools
Professional Distributor - S7
Professional Distributor - S8
Professional Distributor - S9
Professional Distributor - S10
Professional Distributor - S11
Professional Distributor - S12
Professional Distributor - S13
Professional Distributor - OBD-II Diagnostic Scan Tools
Professional Distributor - S15
Professional Distributor - S16
Professional Distributor - S17
Professional Distributor - S18
Professional Distributor - S19
Professional Distributor - S20
Professional Distributor - S21
Professional Distributor - S22
Professional Distributor - S23
Professional Distributor - Heavy Duty Diagnostic Scan Tools
Professional Distributor - S25
Professional Distributor - S26
Professional Distributor - S27
Professional Distributor - S28
Professional Distributor - S29
Professional Distributor - S30
Professional Distributor - S31
Professional Distributor - S32
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