Professional Distributor - 37

AUTOMOTIVE INTELLIGENCE

HD DIGITAL INSPECTION

where intimate discussions can help
one grow their knowledgebase as well.
Sidebar conversations with small groups
can be very helpful because it lets you
get your ideas off the ground, especially
if you're uncomfortable bringing ideas
to the surface while in a classroom in
front of a larger audience.
Many companies that supply
training for my shop quickly pivoted
and began offering webinar-based
training, which is truly awesome. The
first few weeks of California's shelterin-place mandate left our shop with
a lack of work, which allowed us to
take advantage of this new daytime
training opportunity.

THE OUTSIDE THE BOX
I believe every diagnostician should
consider pushing their limits on new
subjects. Having a deeper level of
knowledge that delves into the engineering side on these subjects will make
life a lot easier when you're challenged
with a diagnostic dilemma.
One of the books that I've found
very useful to have around is the Bosch
Automotive Handbook. And although
this is fifth edition, it is full of great
information. Everything from steering systems, to engine management
systems, Lambda sensors, and so on ...
a ton of great reading material for one
to draw upon. As of this writing, the
current version covers many of the new
safety systems such as adaptive cruise
control, lane keeping, collision avoidance and more.

REMOTE DIAGNOSTICS
A number of companies in the marketplace offer remote diagnostics, primarily because there is a huge shortage of
highly skilled diagnosticians. Many of
these companies employ top level talent
and have the ability to remotely connect to vehicles in your shop and work
towards a solution. Some of these companies can also provide other services,
like programing, as well. Additionally,

a number of mobile diagnostics companies can come to your facility and
provide services. It's good to know
that you can include these options as
a backup plan.
Here is a short list of some remote
diagnostic companies in the marketplace today:
*	 OPUS | IVS
*	 AsTech
*	 AirPro Diagnostics
Before you reach out for assistance,
be sure to always doublecheck your
work. One of my colleagues shared with
me a good rule he has in place for his
technicians who have concluded that an
expensive module or computer needs
to be replaced. He asks his technician
to pretend that he just installed a new
unit and found that the same problem
persists. I think this is a good rule to
live by, and one you might consider
implementing.
As you and your team explore new
training opportunities, products, and
solutions, you will find learning is a
constant endeavor. Given the complexity of today's vehicles, and from
my perspective, the value for a diagnostician will continue to grow well into
the future.

Training resources

VIDEOSCOPE

MV480
DUAL- CAMERA

EVERY DETAIL COUNTS
Superior Clarity 2MP Camera
Easy-to-Use 1-Button Photo/Video
Wider 70° Field of View
Affordable / Great Value
Audio Annotation

*	Carquest - Worldpac:
ctionline.com
*	AVI On Demand Video Training:
aviondemand.com
*	Automotive Seminars:
automotiveseminars.com
*	SAE: discover.sae.org/
online-courses
*	Automotive Training Group (ATG):
atgtraining.com
*	Future Tech Auto:
futuretechauto.com
*	Technician Service Training (TST):
tstseminars.org
*	Today's Class - App based
adaptive learning:
todaysclasstechnician.com
*	Motor Age:
motoragetraining.com

TEL: (855) 288-3587 * USSUPPORT@AUTEL.COM
AUTEL.COM * MAXITPMS.COM * MAXISYSADAS.COM

©2020 AUTEL U.S. INC., ALL RIGHTS RESERVED

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Professional Distributor I June 2020 I VehicleServicePros.com 37


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Professional Distributor

Table of Contents for the Digital Edition of Professional Distributor

Editor's Note: How will COVID-19 affect the aftermarket in the days and weeks to come?
Catering to collision repair customers
2020 PTEN Innovation Awards Nominees, Part 2
In Focus Products
Driving Sales
Sneak Peek
Most Wanted
Go Sell Something: An unhappy customer should not be a lost customer
Diagnosic Tech: Diagnostic training and education comes in many forms and can transform a technician's skill set
Tales From the Road: North Carolina-based independent distributors Chris Stone and Mike Yarter prove success can come from outside the industry
Minimal Function Diagnostic Scan Tools
OBD-II Diagnostic Scan Tools
Heavy Duty Diagnostic Scan Tools
Professional Distributor - 1
Professional Distributor - 2
Professional Distributor - 3
Professional Distributor - Editor's Note: How will COVID-19 affect the aftermarket in the days and weeks to come?
Professional Distributor - 5
Professional Distributor - Catering to collision repair customers
Professional Distributor - 7
Professional Distributor - 8
Professional Distributor - 9
Professional Distributor - 10
Professional Distributor - 11
Professional Distributor - Sneak Peek
Professional Distributor - 13
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Professional Distributor - 17
Professional Distributor - Most Wanted
Professional Distributor - 19
Professional Distributor - 2020 PTEN Innovation Awards Nominees, Part 2
Professional Distributor - 21
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Professional Distributor - Go Sell Something: An unhappy customer should not be a lost customer
Professional Distributor - 29
Professional Distributor - In Focus Products
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Professional Distributor - Diagnosic Tech: Diagnostic training and education comes in many forms and can transform a technician's skill set
Professional Distributor - 35
Professional Distributor - 36
Professional Distributor - 37
Professional Distributor - Driving Sales
Professional Distributor - 39
Professional Distributor - 40
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Professional Distributor - Tales From the Road: North Carolina-based independent distributors Chris Stone and Mike Yarter prove success can come from outside the industry
Professional Distributor - 43
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Professional Distributor - Minimal Function Diagnostic Scan Tools
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Professional Distributor - OBD-II Diagnostic Scan Tools
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Professional Distributor - Heavy Duty Diagnostic Scan Tools
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