Professional Distributor - 44

DIAGNOSTIC TECH

Fig. 1 - Toyota factory service information for the lane
camera operation query does not mention the lane camera
aiming requirement following a wheel alignment.

first performed the research within one
of our aftermarket resources. This
resource, like many, sources their
information right from the OEM. For
this particular query using "lane camera" as the search term, he found the
following language within the Caution/Notice/Hint section: "If the lane
departure warning camera is replaced
or removed and installed, or the toein is adjusted, perform lane departure
warning camera adjustment."
Reading this language is pretty
straightforward. It basically states
that if you perform a wheel alignment
and a toe adjustment is required, a lane
camera calibration would be a required
service. Normally, we would have just
proceeded to recommend and perform
the service operation, but we weren't
sure how much labor was required for
the lane camera operation and decided
that we would place an inquiry to the
local dealer in order to get an idea of
what the cost would be for a wheel
alignment and ADAS calibration(s).
When we contacted the local Toyota dealer and asked for an estimate on
a wheel alignment and a lane camera
calibration, the service advisor advised
us that the camera calibration is only
required if the vehicle was in a collision

or if the windshield was replaced, but
not in the case where the vehicle has
a wheel alignment. To me, this information seemed new, so we wanted to
know more.
We proceeded to double check with
Toyota's factory service information by
looking up the same lane camera operation in Toyota's Technical Information
Service (TIS) and found a document
with a release date of July 17, 2020,
version 6.10:8.0.50. (Fig. 1)
Although the wheel alignment
operation calls for a Lane Camera
Calibration, when we look at the Caution/Notice/Hint section within the
Lane Camera Calibration document,
the language that once talked about
wheel alignment has been removed.
What does this mean for the repair
professional? If one had only landed on
the lane camera calibration document
and relied solely on that information
alone, the vehicle service paths may
have taken different routes depending on which version of the document
you referenced. What did we do? We
decided to include the camera calibration process as part of the overall
service we provided to the customer
during this visit.

44 Professional Distributor I October 2020 I VehicleServicePros.com

DIAGNOSTICS
Given that the state of our vehicle market is primarily driven by electronics
and managed by software, many vehicles today are repaired by updating the
software found within certain modules
on the vehicles. If you've been involved
with repairing vehicles over the past
decade, there's no doubt that you've
already encountered a vehicle in your
bay that needed some sort of software
update. Depending on your situation,
you may have experienced little to no
difficulty with performing the required
software update.
Today, in my opinion, a modern
service center in pursuit of delivering
expert service must consider budgeting
access to multiple software solutions,
whether they be for access to service
information, diagnostics, support,
or module programming operations.
When it comes to choosing your diagnostic software programs, you should
be aware that it takes a significant
commitment for a company to properly license and develop their offering.
I reached out to the Equipment and
Tool Institute (ETI) and spoke with
Greg Potter, CTO, and Brian Plott,
executive director, in order to gain a
little perspective on what it takes for a


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Professional Distributor

Table of Contents for the Digital Edition of Professional Distributor

Editor's Note: A Lesson in "Go With the Flow"
Cover Story: The Business of Tool Storage
2020 PTEN People's Choice Award Winners
Show Me Your Truck: A Natural Fit
Most Wanted
Sneak Peek
Go Sell Something: Impulse Add-ons Sell Even More
In Focus Products
Diagnostic Tech: Navigating Today's Voluminous Data Sets
Driving Sales: Lighting
Tales From the Road: Breakfast in the Bay
Professional Distributor - 1
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Professional Distributor - Editor's Note: A Lesson in "Go With the Flow"
Professional Distributor - 5
Professional Distributor - Cover Story: The Business of Tool Storage
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Professional Distributor - 2020 PTEN People's Choice Award Winners
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Professional Distributor - Show Me Your Truck: A Natural Fit
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Professional Distributor - Most Wanted
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Professional Distributor - Sneak Peek
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Professional Distributor - Go Sell Something: Impulse Add-ons Sell Even More
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Professional Distributor - In Focus Products
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Professional Distributor - Diagnostic Tech: Navigating Today's Voluminous Data Sets
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Professional Distributor - Driving Sales: Lighting
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Professional Distributor - Tales From the Road: Breakfast in the Bay
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