october2021 - 41
at VehicleServicePros.com.
FOR MORE INFORMATION ABOUT ANY
OF THESE PRODUCTS, CLICK ON
" PD E-INQUIRY "
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Mitchell 1
ProDemand
Estimate Guide
ITS600
ALLDATA
Shop Manager
DIAGNOSTICS
& SERVICE
* 5.5 " Touchscreen Tablet with Android 9.0 OS
* Optical Scanner Identifies VIN / MMY
* Four Service Resets OLS, BMS, SAS and EPB
* Read & Erase All System Codes
* FREE Wi-Fi Software Updates for Life Of Tool
ITSTPMS+MORE
I N T E L L I G EN T T I RE S ER V I C E
WORKFLOW AND
TROUBLESHOOTING
When it comes to diagnostics, I know
firsthand how much time it can take
to properly address an issue. In some
cases where we've taken in a client's
vehicle for the first time that
may have had previous unsuccessful
repair attempts, our front office
staff will perform some preliminary
research such as reviewing TSBs and
other service information resources
before dispatching it to a technician.
With the goal of expediting the diagnostic
time, the office staff can place
links and or documents right into the
notes section of the work order so
that the technician doesn't have to
look it up.
With all the rich technology service
providers have access to, it's still
sometimes difficult to find the right
information in a timely manner.
Developing your own best practices
around managing and accessing this
information should be front and center.
Additionally, service training assets are
more available than ever and knowledgeable
service personnel can go a
long way towards running an efficient
service center leading to a stronger
bottom line.
SCOTT BROWN is an
ASE Master Certified L1
Technician and has over 37
years of professional service
industry experience. He is
an independent shop owner in Southern
California and is engaged at various
levels within the industry. He has a deep
understanding of the challenges technicians
experience at the service level and is
continuously striving to move the industry
forward through education and networking.
Brown founded Diagnostic Network (diag.
net) after 22 years of service at iATN, where
he retired as company president in 2018.
sbrown@vehicleservicepros.com
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AUTEL.COM I 855.288.3587
@AUTELTOOLS
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at VehicleServicePros.com
Professional Distributor I October 2021 I VehicleServicePros.com 41
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WHEEL CLAMPS,
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october2021
Table of Contents for the Digital Edition of october2021
Editor's Note: Show me the money
Sneak Peek
Most Wanted
In Focus
2021 PTEN People's Choice Award Winners
Cover Story: Storage control
Diagnostic Tech: Leveraging service information resources
Show Me Your Truck: 'It's not the truck, it's the salesman'
Go Sell Something: Skips cost more than you may think
Driving Sales
Tales From the Road: Wine and tool pairings
october2021 - 1
october2021 - 2
october2021 - 3
october2021 - Editor's Note: Show me the money
october2021 - 5
october2021 - Sneak Peek
october2021 - 7
october2021 - 8
october2021 - 9
october2021 - 10
october2021 - 11
october2021 - 12
october2021 - 13
october2021 - 14
october2021 - 15
october2021 - 16
october2021 - 17
october2021 - 18
october2021 - 19
october2021 - Most Wanted
october2021 - 21
october2021 - In Focus
october2021 - 23
october2021 - 24
october2021 - 25
october2021 - 2021 PTEN People's Choice Award Winners
october2021 - 27
october2021 - 28
october2021 - 29
october2021 - 30
october2021 - 31
october2021 - 32
october2021 - 33
october2021 - Cover Story: Storage control
october2021 - 35
october2021 - 36
october2021 - 37
october2021 - Diagnostic Tech: Leveraging service information resources
october2021 - 39
october2021 - 40
october2021 - 41
october2021 - Show Me Your Truck: 'It's not the truck, it's the salesman'
october2021 - 43
october2021 - Go Sell Something: Skips cost more than you may think
october2021 - 45
october2021 - Driving Sales
october2021 - 47
october2021 - 48
october2021 - 49
october2021 - Tales From the Road: Wine and tool pairings
october2021 - 51
october2021 - 52
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https://www.nxtbook.com/endeavor/professionaldistributor/Professional_Distributor_December_2020
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