In what areas do shop owners and technicians feel training is most needed? 60% 47% 46% 39% 27% 23% Electrical/ electronic systems Engine performance/drivability Hybrid/electric vehicles ADAS systems Diesel engines Heating and air conditioning 18% 17% 15% 15% 14% 4% Automatic transmission/ transaxle Auto maintenance and light duty repair Alternative fuel Engine repair Brakes Manual drivetrain and axles What service information sources do shop owners and technicians use? 44% 40% 39% 34% 10% 9% 3% ALLDATA Mitchell 1 OEM Service Information Identifix ShopKey Chilton's Car Care Motologic Professional Distributor I April 2021 I VehicleServicePros.com 19http://www.VehicleServicePros.com