Professional Distributor - 33

PRODUCTS TO STOCK

Fluke
1587 FC Insulation
Multimeter
Enter #60 at "e-inquiry" on
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OTC
Hybrid Electric
Safety Gloves,
No. 3991-12
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to placing the call, I looked at my GM
Volt phone app and noted the miles. The
conversation quickly went to an update
about how the service technician had
driven the car numerous times and was
unable to duplicate the complaint.
I decided not to let the service advisor know that the mileage being reported through the app had not increased
since dropping the vehicle off the previous Saturday. Instead, I mentioned this
to the service manager on a later call
and asked him to see what he could do
to rectify the situation. The following
day I received an update. A field engineer and service technician looked at
the vehicle and concluded it would
need a new EPS rack and pinion. After
the call, I checked the app and to my
delight I saw that the vehicle was driven
nine miles.
A week later when my vehicle was
ready for pickup, I inquired about quality assurance and asked if the vehicle
was aligned properly and road tested to
verify proper operation. I was assured
it was. As I drove away, I noticed the
steering wheel was no longer centered.
The next day I took the vehicle to my
shop and returned the wheel to center. I never did hear back regarding the
lengthy CSI feedback report I submitted
as per their automated feedback system.

CONCLUSION
When it comes to hybrid and electric

vehicles, today's service technicians
must continually advance their skillsets to stay ahead of the curve. I know
quite a few very successful technicians
who adopted early with hybrids vehicles.
Their early discoveries are now paving
the way to success in properly servicing and repairing today's modern drivetrains, and I have no doubt that they'll
be ready for what tomorrow brings.
To read the extended version of
this article, visit VehicleServicePros.
com/21150871

Training resources
Technicians can utilize these sources for
training information on servicing hybrid
and electric vehicles.
* ATG - Automotive Training Group
- atgtraining.com
* ATTS - Automotive Technician Training
Services - attstraining.com
* CTI - Carquest Technical Institute ctionline.com
* FTA - Future Tech Auto futuretechauto.com
* SAE - Society of Automotive Engineers sae.org/learn/content/c1504
* THS - The Hybrid Shop thehybridshop.com
* WTI - Worldpac Training Institute worldpac.com/training
* Rich Rebuilds YouTube Channel:
youtube.com/c/RichRebuilds/
featured
* EVTV - evtv.me
* Motor Age - https://bit.ly/2Yv2cV8
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Professional Distributor I September 2020 I VehicleServicePros.com 33

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