Does your shop offer reflashing or reprogramming? 77% 75% of shops provide scan tools for technicians to use. 40% YES 40% NO I would, but don't 20% of shop owners and technicians would access vehicle data remotely if they had a telematics tool or device. own equipment to do so. CONSIDER WHETHER THIS COULD BE A SERVICE OPPORTUNITY FOR YOUR SHOP. We asked shop owners and technicians: Have you used a tool that requires a smart device? 58% 42% 2020 2019 2018 YES 58% 50% 59% NO 42% 50% 41% Do you have a diagnostic technician on staff? 82% 18% Does your shop currently offer or plan to offer ADAS service in the next year? 21% 6% YES we currently offer ADAS sercvices VehicleServicePros.com YES we plan to offer ADAS in the next year APRIL 2020 NO 70% PROFESSIONAL TOOL & EQUIPMENT NEWS 29http://www.VehicleServicePros.com