Professional_Tool_And_Equipment_News_August_2020 - 46

PRODUCT DESCRIPTION:

BOLT ON
TECHNOLOGY
NextGear

The reviewer says the digital vehicle
inspection components are easy to
navigate and help to boost business.

The BOLT ON TECHNOLOGY NextGear lets automotive service
professionals tap into BOLT ON's digital vehicle inspections (DVI) and
advanced tools. NextGear is independent of a shop's existing management system, which means shops with compatible, non-compatible, or
no management system can use NextGear. NextGear features two-way
texting, appointment scheduling, vehicle condition photographs and
videos, health reports, speech-to-text note-taking, complete vehicle
maintenance profiles, the ability to track progression and wear of parts
over time, and cloud storage of all data for protection and easy access.
Additional add-on features include Text To Pay, customer financing,
appointment integration, and reviews.
Circle 107 on card, or enter at "e-inquiry"
on VehicleServicePros.com

by Sara Scullin, Editor

THE REVIEW:

M

ore vehicle owners now
expect a digital experience to accompany routine service when they come to the
shop for maintenance and repairs.
Dan Hart, technician and partial owner
at Kingwood Service Center in Kingwood,
Texas, uses digital vehicle inspections
(DVI) and DVI products to communicate
with customers and upsell services.
Technicians at the five-bay shop thirty
miles north of Houston often troubleshoot drivability issues and check-engine
lights. "Diagnostics is a huge part of what
we do," Hart says. After trying out a few
different point of sale systems in years
past, Hart and his team began beta
testing BOLT ON TECHNOLOGY's
NextGear, which they now use as part
of their DVI process.
"When a customer comes in for an oil
change, we do our multi-point inspection
with the tablet and take that opportunity
to look the car over," Hart says. During
a walkaround, technicians note things
like wiper blades, fluid, and tires, while
NextGear provides multiple touchpoints.
"As we find stuff that's wrong,
NextGear uses red, yellow, and green
indicators: green means it looks good to
go; yellow means it's coming soon or we
need to monitor it; red means it needs

46

PTEN

AUGUST 2020

attention now.
The technicians
touch what they're
looking for and
[select] a canned
response. Unless
there's something
unusual that the
technician needs to be more specific
about, they select a response via a dropdown menu and take a picture of items
that are defective or need attention."
Users can also take video and attach
it to the inspection. "Maybe you want
to demonstrate a tie rod that's moved.
You can send this video to the service
writer and they see everything we see,"
Hart says.
Hart and his team also use NextGear's
two-way texting to communicate with
and reach out to customers; he is also
looking into the appointment functionality to book future service.
Since beta testing NextGear Hart has
noticed an increase in service volume.
"[Customers] are actually looking at the
condition of these things because I sent
them evidence of it. We'll hear 'Let's go
ahead and do it,' or 'I'm going to schedule to have that done.' The response has
been ... significant.
He says what sets NextGear apart

www.VehicleServicePros.com

from similar products he's used in the
past is its easy navigation and the ability to customize. The web-based system comes preloaded with an inspection to follow, but Hart notes he is
particular when it comes to how he
wants his inspection to flow and made
some adjustments.
Finally, Hart finds the advanced
scheduling functionality of BOLT ON
TECHNOLOGY products to be invaluable.
"Whenever we complete an inspection, if there are recommendations those
get dropped in the calendar during the
finalization process. So customers get a
text message stating when that service or
any other services are due in the future.
That's a feature I really like."
Even during the COVID-19 pandemic, Hart finds that while the shop's car
count has dropped by 50 percent, gross
sales have not. "I feel strongly that getting inspections in front of people has
helped curve that in a positive swing,"
he says.


http://www.VehicleServicePros.com http://www.VehicleServicePros.com

Professional_Tool_And_Equipment_News_August_2020

Table of Contents for the Digital Edition of Professional_Tool_And_Equipment_News_August_2020

2020 PTEN INNOVATION AWARD WINNERS
FEATURED NEW PRODUCTS
TOOL BRIEFING
TOOL REVIEWS
EDITOR'S NOTE
DIAGNOSTIC TECH
CATEGORY SPOTLIGHT
MARKETPLACE
BIG-TIME BOXES
Professional_Tool_And_Equipment_News_August_2020 - 1
Professional_Tool_And_Equipment_News_August_2020 - 2
Professional_Tool_And_Equipment_News_August_2020 - 3
Professional_Tool_And_Equipment_News_August_2020 - 4
Professional_Tool_And_Equipment_News_August_2020 - 5
Professional_Tool_And_Equipment_News_August_2020 - 6
Professional_Tool_And_Equipment_News_August_2020 - 7
Professional_Tool_And_Equipment_News_August_2020 - EDITOR'S NOTE
Professional_Tool_And_Equipment_News_August_2020 - 9
Professional_Tool_And_Equipment_News_August_2020 - FEATURED NEW PRODUCTS
Professional_Tool_And_Equipment_News_August_2020 - 11
Professional_Tool_And_Equipment_News_August_2020 - 12
Professional_Tool_And_Equipment_News_August_2020 - 13
Professional_Tool_And_Equipment_News_August_2020 - 14
Professional_Tool_And_Equipment_News_August_2020 - 15
Professional_Tool_And_Equipment_News_August_2020 - 16
Professional_Tool_And_Equipment_News_August_2020 - 17
Professional_Tool_And_Equipment_News_August_2020 - 18
Professional_Tool_And_Equipment_News_August_2020 - RSC1
Professional_Tool_And_Equipment_News_August_2020 - RSC2
Professional_Tool_And_Equipment_News_August_2020 - 19
Professional_Tool_And_Equipment_News_August_2020 - 2020 PTEN INNOVATION AWARD WINNERS
Professional_Tool_And_Equipment_News_August_2020 - 21
Professional_Tool_And_Equipment_News_August_2020 - 22
Professional_Tool_And_Equipment_News_August_2020 - 23
Professional_Tool_And_Equipment_News_August_2020 - 24
Professional_Tool_And_Equipment_News_August_2020 - 25
Professional_Tool_And_Equipment_News_August_2020 - 26
Professional_Tool_And_Equipment_News_August_2020 - 27
Professional_Tool_And_Equipment_News_August_2020 - 28
Professional_Tool_And_Equipment_News_August_2020 - 29
Professional_Tool_And_Equipment_News_August_2020 - 30
Professional_Tool_And_Equipment_News_August_2020 - 31
Professional_Tool_And_Equipment_News_August_2020 - 32
Professional_Tool_And_Equipment_News_August_2020 - 33
Professional_Tool_And_Equipment_News_August_2020 - TOOL BRIEFING
Professional_Tool_And_Equipment_News_August_2020 - 35
Professional_Tool_And_Equipment_News_August_2020 - 36
Professional_Tool_And_Equipment_News_August_2020 - 37
Professional_Tool_And_Equipment_News_August_2020 - 38
Professional_Tool_And_Equipment_News_August_2020 - 39
Professional_Tool_And_Equipment_News_August_2020 - 40
Professional_Tool_And_Equipment_News_August_2020 - 41
Professional_Tool_And_Equipment_News_August_2020 - 42
Professional_Tool_And_Equipment_News_August_2020 - 43
Professional_Tool_And_Equipment_News_August_2020 - 44
Professional_Tool_And_Equipment_News_August_2020 - 45
Professional_Tool_And_Equipment_News_August_2020 - TOOL REVIEWS
Professional_Tool_And_Equipment_News_August_2020 - 47
Professional_Tool_And_Equipment_News_August_2020 - 48
Professional_Tool_And_Equipment_News_August_2020 - 49
Professional_Tool_And_Equipment_News_August_2020 - DIAGNOSTIC TECH
Professional_Tool_And_Equipment_News_August_2020 - 51
Professional_Tool_And_Equipment_News_August_2020 - 52
Professional_Tool_And_Equipment_News_August_2020 - 53
Professional_Tool_And_Equipment_News_August_2020 - CATEGORY SPOTLIGHT
Professional_Tool_And_Equipment_News_August_2020 - 55
Professional_Tool_And_Equipment_News_August_2020 - 56
Professional_Tool_And_Equipment_News_August_2020 - MARKETPLACE
Professional_Tool_And_Equipment_News_August_2020 - BIG-TIME BOXES
Professional_Tool_And_Equipment_News_August_2020 - 59
Professional_Tool_And_Equipment_News_August_2020 - 60
Professional_Tool_And_Equipment_News_August_2020 - 61
Professional_Tool_And_Equipment_News_August_2020 - 62
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