August 2023 - 29

p Figure 1 - MotoVisuals graphics - embedding content
These consumer touch points help to
build trust by providing solid evidence
of the repairs carried out. Additionally,
in the case where the vehicle arrived with
multiple faults, the documentation can
provide clarity on what's up next for service
and repair.
p Figure 2 - Broadly service - client communications
web browser removing many of the potential
challenges experienced with running
a locally managed client-server system.
IMPROVING CUSTOMER
COMMUNICATION
One of the most significant advantages
of modern shop management systems is
the ability to capture and share visual
documentation of repairs right within
an inspection/diagnostic process. By
integrating images and videos into repair
orders, technicians can showcase the
problems and their solutions, allowing
customers to better understand the issues
their vehicles are facing. During complex
diagnostic scenarios, technicians can
better track the work being performed
on the vehicle with transparency which
in my opinion adds value to the service.
UPDATES AND NOTIFICATIONS
Effective communication requires timely
updates. With modern management systems,
customers can receive real-time
updates and notifications about the progress
of their repairs. And in some cases,
can be provided a link to a secure view
of either recommended services or their
invoice where they can take the appropriate
action of approving or paying for repairs.
Automated messages can be sent at various
stages, such as when the vehicle is checked
in, when the repairs begin, and when the
work is completed. Proactive communication
keeps customers informed and minimizes
any uncertainties or frustrations
they may have about the repair process.
EXPLAINING COMPLEX REPAIRS
Automotive repairs can often involve complex
technical concepts that are difficult
www.VehicleServicePros.com AUGUST 2023 PROFESSIONAL TOOL & EQUIPMENT NEWS 29
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August 2023

Table of Contents for the Digital Edition of August 2023

EDITOR'S NOTE
NEW PRODUCTS
INNOVATION AWARDS
DIAGNOSTIC TECH
TOOL BRIEFING
TOOL REVIEWS
CATEGORY SPOTLIGHT
BIG-TIME BOXES
August 2023 - 1
August 2023 - 2
August 2023 - 3
August 2023 - 4
August 2023 - 5
August 2023 - 6
August 2023 - 7
August 2023 - EDITOR'S NOTE
August 2023 - 9
August 2023 - NEW PRODUCTS
August 2023 - RSC1
August 2023 - RSC2
August 2023 - 11
August 2023 - 12
August 2023 - 13
August 2023 - 14
August 2023 - 15
August 2023 - 16
August 2023 - 17
August 2023 - INNOVATION AWARDS
August 2023 - 19
August 2023 - 20
August 2023 - 21
August 2023 - 22
August 2023 - 23
August 2023 - 24
August 2023 - 25
August 2023 - 26
August 2023 - 27
August 2023 - DIAGNOSTIC TECH
August 2023 - 29
August 2023 - 30
August 2023 - 31
August 2023 - 32
August 2023 - 33
August 2023 - 34
August 2023 - 35
August 2023 - 36
August 2023 - 37
August 2023 - TOOL BRIEFING
August 2023 - 39
August 2023 - 40
August 2023 - 41
August 2023 - TOOL REVIEWS
August 2023 - 43
August 2023 - 44
August 2023 - 45
August 2023 - CATEGORY SPOTLIGHT
August 2023 - 47
August 2023 - 48
August 2023 - 49
August 2023 - BIG-TIME BOXES
August 2023 - 51
August 2023 - 52
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https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/september-2023
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/august-2023
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https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/december-2022
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/october-2022
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/september-2022
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/august-2022
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/july-2022
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/june_2022
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/2022scantoolspecguide
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https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/april_2022
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https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/december-2021
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/october_2021
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/september_2021
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https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/pten_0721
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/scantoolspecguide2021
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/pten_0621
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/lift_guide_2021
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/may_2021
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/professional_tool_and_equipment_news_april_2021
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/pten_0321
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/Professional_Tool_And_Equipment_News_February_2021
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/Professional_Tool_And_Equipment_News_December_2020
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/Professional_Tool_And_Equipment_News_October_2020
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/Professional_Tool_And_Equipment_News_September_2020
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/Professional_Tool_And_Equipment_News_August_2020
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/Professional_Tool_And_Equipment_News_July_2020
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/Professional_Tool_and_Equipment_News_June_2020
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https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/Professional_Tool_And_Equipment_News_March_2020
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/Professional_Tool_And_Equipment_News_February_2020
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/Professional_Tool_And_Equipment_News_December_2019
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/Professional_Tool_And_Equipment_News_Octoberr_2019
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/Professional_Tool_And_Equipment_News_September_2019
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/Professional_Tool_And_Equipment_News_August_2019
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/Professional_Tool_And_Equipment_News_July_2019
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/Professional_Tool_And_Equipment_News_June_2019
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/Professional_Tool_And_Equipment_News_May_2019
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/Professional_Tool_And_Equipment_News_April_2019
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/PTEN_0319
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/PTEN_0219
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