August 2023 - 32

p Figure 4 - Ability to link to Mitchell 1 from within a Shop-Ware work order.
tion but also optimize the internal operations
of repair shops. Custom jobs can
be engineered with inspection routines
that will help support company processes
and procedures. This can serve
as a quality assurance step that will go
a long way in supporting quality control
over each job. Additionally, if your state
or jurisdiction has any mandates around
service, shop management systems can
be leveraged by adding the items needed
to solve for mandates. For example, in
California we are required to check and
adjust the air pressure on every vehicle
passing through our facility. So, on any
new repair order the tire pressure " job " is
automatically added to each work order.
In addition, we also have a quality control
job process added to the work order
as well (Figure 3).
Some shop management systems also
website automatically. Other services can
work to send out reminders and special
communications such as promotions as
well. Figure 2 shows how Broadly works
with our shop management system by
queuing a request for review following
the closing of an invoice, sending out
appointment reminders, and more.
SERVICE INFORMATION (SI)
Service informat ion today comes
in many forms and can be sourced
through several channels. From the
vehicle owner's manual to factory service
information, we have a plethora of data
available to us 24/7. Many of the aftermarket
service information resources
such as ALLDATA, Mitchell 1, Motor,
MotoLogic, and others, provide access
to service information resources both
through conventional access and with
the advancements in digital communications,
some of that service information
can be delivered right within your service
management system. For example,
some of the quick specifications needed
to carry out specific tasks can be contextually
embedded right within the repair
order. Given the decades of behind-thescenes
work by groups such as the Auto
Care Association and others in linking
up relational parts and vehicle component
information with vehicle (DNA)
build data, modern systems possess the
power to work more intelligently providing
a path to reduced friction for all of
us front-line service providers.
NONTRADITIONAL SI CHANNELS
An internet search can turn up a ton
of info but not all of it can be trusted.
However, there are professional service
sites such as Diagnostic Network (diag.
net), iATN, and others that can also
serve as a trusted resource for uncommon
situations. Furthermore, adding
one or more of these resources to your
toolchest can help you stay up to date
with emerging trends and technologies.
In fact, the Diagnostic Network offers
a support channel that can empower
shops to find solutions to many of the
challenges they face and offers up the
opportunity to participate in discourse
aimed at raising the automotive service
professional's situational awareness to
the highest levels.
EFFICIENT WORKFLOW
MANAGEMENT
Automotive shop management systems
not only facilitate customer communica32
PTEN AUGUST 2023 www.VehicleServicePros.com
allow one to tie in direct access with their
service information providers allowing
a technician to link to their SI source
carrying over the vehicle details which
oftentimes eliminates a step in the information
look up. See Figure 4 which
shows a direct link to Mitchell 1 from
within a Shop-Ware work order.
CONCLUSION
The modern information and shop
management systems we have access to
today are helping service professionals
conduct business with a little less friction
and can go a long way in supporting
profitable business operations well into
the future.
SCOTT BROWN is an
ASE Master Certified L1
Technician and has over 37
years of professional service
industry experience. He is
an independent shop owner in Southern
California and is engaged at various
levels within the industry. He has a deep
understanding of the challenges technicians
experience at the service level and is
continuously striving to move the industry
forward through education and networking.
Brown founded Diagnostic Network (diag.
net) after 22 years of service at iATN, where
he retired as company president in 2018.
SBrown@VehicleServicePros.com
http://www.VehicleServicePros.com

August 2023

Table of Contents for the Digital Edition of August 2023

EDITOR'S NOTE
NEW PRODUCTS
INNOVATION AWARDS
DIAGNOSTIC TECH
TOOL BRIEFING
TOOL REVIEWS
CATEGORY SPOTLIGHT
BIG-TIME BOXES
August 2023 - 1
August 2023 - 2
August 2023 - 3
August 2023 - 4
August 2023 - 5
August 2023 - 6
August 2023 - 7
August 2023 - EDITOR'S NOTE
August 2023 - 9
August 2023 - NEW PRODUCTS
August 2023 - RSC1
August 2023 - RSC2
August 2023 - 11
August 2023 - 12
August 2023 - 13
August 2023 - 14
August 2023 - 15
August 2023 - 16
August 2023 - 17
August 2023 - INNOVATION AWARDS
August 2023 - 19
August 2023 - 20
August 2023 - 21
August 2023 - 22
August 2023 - 23
August 2023 - 24
August 2023 - 25
August 2023 - 26
August 2023 - 27
August 2023 - DIAGNOSTIC TECH
August 2023 - 29
August 2023 - 30
August 2023 - 31
August 2023 - 32
August 2023 - 33
August 2023 - 34
August 2023 - 35
August 2023 - 36
August 2023 - 37
August 2023 - TOOL BRIEFING
August 2023 - 39
August 2023 - 40
August 2023 - 41
August 2023 - TOOL REVIEWS
August 2023 - 43
August 2023 - 44
August 2023 - 45
August 2023 - CATEGORY SPOTLIGHT
August 2023 - 47
August 2023 - 48
August 2023 - 49
August 2023 - BIG-TIME BOXES
August 2023 - 51
August 2023 - 52
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/december-2023
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/october-2023
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/september-2023
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/august-2023
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/july-2023
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/june-2023
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/may-2023
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/april-2023
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/march-2023
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/february-2023
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/december-2022
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/october-2022
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/september-2022
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/august-2022
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/july-2022
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/june_2022
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/2022scantoolspecguide
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/may_2022
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/april_2022
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/march-2022
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/february_2022
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/december-2021
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/october_2021
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/september_2021
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/pten_0821
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/pten_0721
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/scantoolspecguide2021
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/pten_0621
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/lift_guide_2021
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/may_2021
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/professional_tool_and_equipment_news_april_2021
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/pten_0321
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/Professional_Tool_And_Equipment_News_February_2021
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/Professional_Tool_And_Equipment_News_December_2020
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/Professional_Tool_And_Equipment_News_October_2020
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/Professional_Tool_And_Equipment_News_September_2020
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/Professional_Tool_And_Equipment_News_August_2020
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/Professional_Tool_And_Equipment_News_July_2020
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/Professional_Tool_and_Equipment_News_June_2020
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/Professional_Tool_And_Equipment_News_May_2020
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/Professional_Tool_And_Equipment_News_April_2020
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/Professional_Tool_And_Equipment_News_March_2020
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/Professional_Tool_And_Equipment_News_February_2020
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/Professional_Tool_And_Equipment_News_December_2019
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/Professional_Tool_And_Equipment_News_Octoberr_2019
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/Professional_Tool_And_Equipment_News_September_2019
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/Professional_Tool_And_Equipment_News_August_2019
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/Professional_Tool_And_Equipment_News_July_2019
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/Professional_Tool_And_Equipment_News_June_2019
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/Professional_Tool_And_Equipment_News_May_2019
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/Professional_Tool_And_Equipment_News_April_2019
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/PTEN_0319
https://www.nxtbook.com/endeavor/professionaltoolandequipmentnews/PTEN_0219
https://www.nxtbookmedia.com