October 2023 - 44

TOOL BRIEFING
Today's digital
inspection tools
One of the best tools for transparency in
our industry is a digital inspection tool.
By Ross Colket, Contributing Editor
Parilov | Adobe Stock
W
e are all very much aware of the distrust
some of our clientele has for the
automotive repair industry. This is a result
of decades of fraudulent practices by a select few people in our
industry. Unfortunately, it is very hard to gain that trust back.
Now, we all know that some of this is simply people not wanting
to spend money. It is like going to the dentist, we know we
have to, but it adds insult to injury when you also have to pay
for an appointment you really didn't want to have to begin with.
OVERCOMING DISTRUST
So how do we overcome this distrust? We educate our customers
and make sure they understand the reasons for the repairs.
44 PTEN OCTOBER 2023 www.VehicleServicePros.com
I believe the old saying is, " A picture is worth a thousand words. "
We are very fortunate that we live in an era of technology. This
has given us the ability to have cell phones and the immediate
ability to reach our clients. With so many mobile devices available,
it makes communication in both verbal, written, picture, and
video extremely easy. By using a digital inspection system, you
can communicate with them very quickly and also illustrate to
them the reasons for the needed repairs to their vehicle. You can
fully explain and document the reasons why they need to repair
their vehicle with complete transparency. They can even share
with someone close to them that can help them to understand.
My service writers communicate almost exclusively with
our clients through text messages. The reason being the fast
http://www.VehicleServicePros.com

October 2023

Table of Contents for the Digital Edition of October 2023

EDITOR'S NOTE
NEW PRODUCTS
PEOPLE’S CHOICE AWARD
BEST YOUNG TECH AWARD
DIAGNOSTIC TECH
TOOL BRIEFING
INNOVATION AWARD PROFILE
TOOL REVIEWS
CATEGORY SPOTLIGHT
BIG-TIME BOXES
October 2023 - 1
October 2023 - 2
October 2023 - 3
October 2023 - 4
October 2023 - 5
October 2023 - 6
October 2023 - 7
October 2023 - EDITOR'S NOTE
October 2023 - 9
October 2023 - NEW PRODUCTS
October 2023 - RSC1
October 2023 - RSC2
October 2023 - 11
October 2023 - 12
October 2023 - 13
October 2023 - 14
October 2023 - 15
October 2023 - 16
October 2023 - 17
October 2023 - PEOPLE’S CHOICE AWARD
October 2023 - 19
October 2023 - 20
October 2023 - 21
October 2023 - 22
October 2023 - 23
October 2023 - 24
October 2023 - 25
October 2023 - 26
October 2023 - 27
October 2023 - BEST YOUNG TECH AWARD
October 2023 - 29
October 2023 - 30
October 2023 - 31
October 2023 - DIAGNOSTIC TECH
October 2023 - 33
October 2023 - 34
October 2023 - 35
October 2023 - 36
October 2023 - 37
October 2023 - 38
October 2023 - 39
October 2023 - 40
October 2023 - 41
October 2023 - 42
October 2023 - 43
October 2023 - TOOL BRIEFING
October 2023 - 45
October 2023 - 46
October 2023 - 47
October 2023 - INNOVATION AWARD PROFILE
October 2023 - 49
October 2023 - TOOL REVIEWS
October 2023 - 51
October 2023 - 52
October 2023 - 53
October 2023 - CATEGORY SPOTLIGHT
October 2023 - 55
October 2023 - 56
October 2023 - 57
October 2023 - BIG-TIME BOXES
October 2023 - 59
October 2023 - 60
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