October_2021 - 41

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OR CIRCLE THE NUMBER ON THE CARD.
CLICK ON
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DIAGNOSE THE ISSUE
COMPLETE THE REPAIR
RELATED PRODUCTS
REPAIR DATA
INTEGRATED SOFTWARE
NOW AVAILABLE
THROUGH MAXISYS
Mitchell 1
ProDemand
Estimate Guide
101
ALLDATA
Shop Manager
102
occasionally using the system, there may
be an extreme learning curve each time
to go into the platform, since mostly all
platforms are in a constant state of change.
This is likely one of the main reasons
multi-carline shops prefer to use aftermarket
services such as ALLDATA, Mitchell
1, MotoShop, and others.
WORKFLOW AND
TROUBLESHOOTING
When it comes to diagnostics, I know
firsthand how much time it can take to
properly address an issue. In some cases
where we've taken in a client's vehicle for
the first time that may have had previous
unsuccessful repair attempts, our front
office staff will perform some preliminary
research such as reviewing TSBs and other
service information resources before dispatching
it to a technician. With the goal
of expediting the diagnostic time, the
office staff can place links and or documents
right into the notes section of the
work order so that the technician doesn't
have to look it up.
With all the rich technology service
providers have access to, it's still sometimes
difficult to find the right information
in a timely manner. Developing your
own best practices around managing and
accessing this information should be front
and center. Additionally, service training
assets are more available than ever and
knowledgeable service personnel can
go a long way towards running an efficient
service center leading to a stronger
bottom line.
SCOTT BROWN is an
ASE Master Certified L1
Technician and has over 37
years of professional service
industry experience. He is
an independent shop owner in Southern
California and is engaged at various
levels within the industry. He has a deep
understanding of the challenges technicians
experience at the service level and is
continuously striving to move the industry
forward through education and networking.
Brown founded Diagnostic Network (diag.
net) after 22 years of service at iATN, where he
retired as company president in 2018.
SBrown@VehicleServicePros.com
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OWNERS
ACCESS DIRECTLY THROUGH
MAXISYS DIAGNOSTICS APPLICATION
AND MAXIDATA STANDALONE APP
MUST HAVE AN ACTIVE AUTEL TCP
SOFTWARE SUBSCRIPTION
*Applies to registered Autel MaxiSYS Ultra, MS919, and
MS909 tablets only. Tablets registered between July 10 and
December 31, 2021, are eligible to receive 3 months of MOTOR
software access free of charge. Tablets registered before July
10, 2021, are eligible to receive 1 month of MOTOR software
access free of charge. Offer expires December 31, 2021.
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www.VehicleServicePros.com OCTOBER 2021 PROFESSIONAL TOOL & EQUIPMENT NEWS2110PTEN_Autel Third.indd 1
41
9/17/21 3:30

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October_2021

Table of Contents for the Digital Edition of October_2021