Dentaltown December 2014 - (Page 86)
practice management
feature
THREE KEY SOLUTIONS
to Ease the Pain of Broken Appointments
by Ariel Charytan, VP, Lighthouse Product, Yodle
These days most people-including your patients-are busier than ever with the technology-enabled 24-hour workday,
and schedules packed with family and other commitments. This
dynamic only further exacerbates one of the biggest challenges
dentists have always had: patients making last minute cancellations
or missing appointments. What patients may not realize is that
broken and missed appointments represent one of the highest costs
that dental practices suffer.
Many dentists have found that improving patient communication with customized, professional and, when appropriate, automated messages can help solve this problem by increasing show
rates and repeat appointments. Beyond that, incorporating your
colors, logo and office images into this communication will reinforce your brand with your patients. The reality is that there will
always be forgetful patients and unavoidable cancellations, but
these three simple patient communication tips can help reduce
no-shows, improve office efficiencies and increase overall patient
satisfaction and retention.
Automate Appointment Confirmation
Whether you like the personal touch of reaching out to every
patient individually, or appreciate the peace-of-mind of knowing
that your patients have the appointment marked on their calendar,
all dentists should consider implementing an automated appointment confirmation and reminder system.
First and foremost, you need to find a solution that integrates
with your practice management system (PMS). This will ensure
that all confirmations are accurate and up-to-date in your PMS,
providing a clear audit trail of when and how you've contacted
your patients. In turn, this will free up your office staff to spend
their time on other activities instead of constantly calling people to
remind them to show up for their appointments.
continued on page 88
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DECEMBER 2014 » dentaltown.com
http://www.dentaltown.com
Table of Contents for the Digital Edition of Dentaltown December 2014
Dentaltown.com Highlights
Howard Speaks: Saving the World One Tooth at a Time
Continuing Education Update
Professional Courtesy: New Equipment Can Buy Happiness
What Is The Youngest Age That You Have Put Someone in Dentures?
Dental Tourism
I Love White Fillings Without Tints –Am I a Quack?
Townie Choice Awards 2014
The Pain of Broken Appointments
Financial Timelines for Any Age Doc
Bulk Fill Optional Restorations
Continuing Education: Simplifying the Denture Process with Gothic Arch Tracers
Are You Using the Best Cement for the Job?
Ad Index
Product Profile: LSK Chairside Shade Guide
Product Profile: SmartBox
Poll: Oral Systemic
Product Profile: Patient News
Industry News
Perio Reports
Dentally Incorrect
Dentaltown December 2014
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