poll HR AND FRONT DESK Dentaltown's monthly poll helps you see how other practices operate- what's working, what isn't-and how dentistry is evolving. The information we gather helps us measure the trends of the profession. This poll was conducted June 8-July 3 on dentaltown.com. Do you have a dedicated human resources generalist in the office? 8 5 % 1 5 % No Yes Do you keep track of the number of unanswered phone calls? 23% Yes Does your front office follow a specific or standardized script when answering calls? 51% 77% 30% Weekly Yes No No Monthly Which HR issue is most important in a dental practice? 43% Training and compliance 32% Retention How was your employee handbook/HR manual created? 6% Recruitment 6% Health and safety 13% Discipline 24 49% 6% I hired a lawyer. 15% I wrote it myself. 19% I do not have an employee handbook/HR manual. 33% I hired an HR company to write it. 27% I used an online template and edited as needed. Continued on p. 26 AUGUST 2017 // dentaltown.comhttp://www.dentaltown.com http://www.dentaltown.com