Dentaltown December 2019 - 74

1. Commit to a higher standard.

6. Nurture a culture of growth.

When you decide that "mediocre" is
no longer acceptable at your office and you
want only the best of the best in all areas
of the practice, it will force you and your
team to step up your engagement.

The most successful offices are filled
with people and processes that are constantly
growing and improving. Do you want a
team that loves learning and is eager to be
the best? Then encourage them to learn:
Host financial classes, invest in regular
trainings, and encourage personal pursuits
and hobbies.

2. Commit long term to
developing your team.

Listen to more free
advice online
Scheduling Institute founder
Jay Geier explains how dentists
can take service from "good"
to "great" in his podcast with
Dentaltown founder Dr. Howard
Farran. To stream the podcast
or read a transcript, go to
dentaltown.com/geier-greatness.

That means investing in training them
and making the conscious decision to help
every team member grow, both professionally
and personally. This will not only increase
team synergy but also improve your relationship with your staff.

3. Set goals and
celebrate the wins.
Too often we get totally wrapped up
in the negative; it's so easy to notice what
goes wrong and to ignore what goes right.
Take the time to celebrate your office's wins
with the whole team-especially when big
goals are met!

4. Develop and share core values.
At the Scheduling Institute, we interview
potential employees to see if they're in line
with the core values of our company. We
want a team that is positive, fun, ethical
and sales-minded, and overdelivers on
value. These are the standards by which
we measure every hire, fire, reward and
company decision.

5. Model being engaged.
If you put in the effort to raise your
engagement, your team will follow suit. That
means improving your attitude, filtering
the things you say, and showing a strong
interest in the practice and your team. It's
that simple.

74

DECEMBER 2019 // dentaltown.com

7. Keep a positive focus.
Remind everyone to stay inside their
bubbles. I can't tell you how many times
I've walked into an office to see the news on
and team members bickering about politics.
You are letting negativity inside your bubble!
You and your team need to focus only on
what you can control, because that's the
surest path to success.

8. "You get what you deserve."
This is, in my opinion, the one thing
you can always count on to be true. If you
have an office where low performance is
the norm, you can expect low production
and poor results. If you run an office where
only high performance is accepted and you
all work your tails off-well, your bank
account should be proof.



http://www.dentaltown.com/geier-greatness http://www.dentaltown.com

Dentaltown December 2019

Table of Contents for the Digital Edition of Dentaltown December 2019

Dentaltown December 2019 - Intro
Dentaltown December 2019 - Cover1
Dentaltown December 2019 - Cover2
Dentaltown December 2019 - 1
Dentaltown December 2019 - 2
Dentaltown December 2019 - 3
Dentaltown December 2019 - 4
Dentaltown December 2019 - 5
Dentaltown December 2019 - 6
Dentaltown December 2019 - 7
Dentaltown December 2019 - 8
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Dentaltown December 2019 - Cover3
Dentaltown December 2019 - Cover4
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