Dentaltown July 2019 - 37
patients when I refer out. Patients aren't happy to do
RCT, either ... so what? They don't have a choice. ■
4/26/2019
tlcdenture
If OP feels that the treatMember Since: 02/02/04
ment would be best rendered by
Post: 11 of 38
a specialist (for any reason: lack
of confidence in the procedure, difficulty of the case or
the patient, etc.), then it should be referred. What's best
for the patient comes before convenience of a "one-stop
shop." ■
4/26/2019
SFain
This is going to happen mulMember Since: 05/16/05
tiple times in your career-get
Post: 12 of 38
used to it. (Some "aggressive"
treatment planners will even add an endo to all crowns,
which is ludicrous but will avoid the awkward situation
you're in.)
My own personal belief is that patients will attack
a younger doc on a more frequent basis than an experienced doc. That was my personal experience. (Also,
it was a new patient and not a longstanding existing
patient.) There are some nutcases you cannot make
happy regardless of what you do.
If your margins are good and you have a postop extra
and good documentation, then no refund. You did the
right thing to refer the patient.
Don't offer a refund. This might be tough if your
boss feels otherwise.
When patients give me a hard time about a refund,
I tell them, "I'll be waiting for a letter from your lawyer,
goodbye."
On a side note, double-check your Cerec bonding
protocol. (Are you using total-etch, self-etch or self-adhesive cement?) ■
4/27/2019
Adam W
I get pushback for referring
Member Since: 08/04/11
sometimes. I think it's worse in
Post: 13 of 38
a small town where all the specialists are 30 minutes away. I try to put it back on them,
and tell them the specific reason they're better off at the
specialist. ("See how this root is really curved?")
Lastly, if you have it made up that it's not a conversation-that you won't be talked into performing the
treatment-patients can usually sense that and will back
off. ■
4/27/2019
FREE FACTS, circle 12 on card
dentaltown.com \\ JULY 2019
37
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Dentaltown July 2019
Table of Contents for the Digital Edition of Dentaltown July 2019
Dentaltown July 2019 - Intro
Dentaltown July 2019 - Cover1
Dentaltown July 2019 - Cover2
Dentaltown July 2019 - 1
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Dentaltown July 2019 - Cover3
Dentaltown July 2019 - Cover4
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