Dentaltown June 2019 - 42

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CobbleHillDoc
Member Since: 05/17/06
Post: 36 of 65

When I first graduated, my biggest source of stress was money. That lasted for at least
10-15 years (had to relocate at 12 years at great expense). After that, it was practice/staff management. Solved that by hiring a good office manager who took all that responsibility off my
shoulders. Sure, she cost a lot, but having that monkey off my back was so worth it.
Now I actually have very little stress, other than the usual "do my best" and the odd difficult
patient. Doing my best is actually more of a challenge, when I think about it. The occasional
bad patient ... well, I've learned over the years that you can't go through a career like this and not
get those people. If I'm trying my best and it's not working, it's their problem or responsibility.
I'm not taking on their issues. Refer them, fire them, get them out of your practice-they aren't
worth the stress they bring to you. I honestly believe that any practice could lose 10-20% of
their patients and still succeed.
Ever since I heard the phrase "20% of your patients cause 80% of your problems," I've lived by
it. Don't cater to the ones who demand all your time with no reward. Cater to the 80% who are a
delight to work on, who refer to your practice and are good people. Don't ignore them because you
are trying to please the others who demand everything but give you nothing in return. ■
3/27/2019

rundoc
Member Since: 07/05/10
Post: 38 of 65

There's something to be said as to why people, with all the choices available, choose to be a
dentist. People fearing dentists, hating going to the dentist-this is known and not new. Dentists
making more money than most people and having more status than most is not new, either. When
I started, people would ask me why I became a dentist, like, who the heck would want to do that?
I would tell them it was because I wanted to help people, I'm good with my hands, autonomy and
all that. Toward the end of practicing I'd simply say, "You know, that's a really good question."
We all tell ourselves stories-like Marvel origin stories, if you will-but they are stories.
Some reality, lots of spin. How we view ourselves in the world is based on those stories. None
of us wants our story challenged. The video is also good. Systemic moral hazard is a real
thing. Creating a system where it's impossible for real relationships to occur is soul-deadening
for the people on the front lines. Human beings aren't utility-only. We crave meaning and
interconnectedness.
The best part of dentistry is the interconnected relationships. But it seems in my career
this has been minimized in favor of other markers of success. "Dentrepreneurial" focus versus
healing focus. Spreadsheets and EBITDA versus learning to connect. How do you view your
patients? As helpful people or a threat? How do you view yourself? ■
3/27/2019

Timmy G
Member Since: 04/14/02
Post: 39 of 65

The video posted previously, he's spot-on in saying things change and we adapt. And they
change and we adapt. And adapt and adapt and adapt-pretty damn well actually, I think. But
the rubber band only stretches so far. So it's not that the person is somehow "broken" or defective
from childhood. It's that adaptability gets used up. The tank is empty. I absolutely believe that. ■
3/27/2019

rundoc
Member Since: 07/05/10
Post: 40 of 65

True. There are people on here who seem to not have this issue; they are chameleons.
Perhaps there is no moral hazard if you are relatively amoral. Could be a huge advantage from
a utility-only standpoint. ■
3/27/2019

sharkdent
Member Since: 01/24/10
Post: 46 of 65

Just gave patient a palatal injection. Told her, "You did a great job-those are tough!" She
said, "Yeah, at least I didn't kick you in the face!" ■
3/27/2019

42

JUNE 2019 // dentaltown.com


http://www.dentaltown.com

Dentaltown June 2019

Table of Contents for the Digital Edition of Dentaltown June 2019

Dentaltown June 2019 - Intro
Dentaltown June 2019 - Cover1
Dentaltown June 2019 - Cover2
Dentaltown June 2019 - 1
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Dentaltown June 2019 - Cover3
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