Dentaltown June 2019 - 97

*

another for the time added if doing it at the same time as
another procedure. For example, you may require 45 minutes
for a single Class II filling, but if it's done with something
else, add 25 minutes. So two Class IIs would be 45+25=70
minutes. Don't get hung up on the numbers; the principle is
what's important.
Cancellations: There are several things that can be done to
mitigate cancellations or no-shows.
° Review your reminder system. Generally, patients need
some kind of reminder 2 weeks, 2 days, and 2 hours
before an appointment. Some might say this is overkill,
but it drastically cuts down on the number of failed
appointments.
Create
an ASAP list of patients who have flexible schedules
°
and can come in on short notice. You can offer these
patients a discount to incentivize them.
When
all else fails and you have a hole in your schedule,
°
make every effort to convert same-day treatment. Your
staff needs to be diligent at offering to complete treatment
while they're there, if time allows. This can provide a huge
boost to your daily production, even if you don't have holes
in the schedule.

Case acceptance
Another possible cause of a slow schedule is poor case acceptance.
When many of us hear "case acceptance," we may be inclined to
think of sales tactics, persuading patients, etc. There's definitely
a component of case acceptance made up of those items, but the
majority is not.
The checklist we ran through previously has more of the big
picture of what case acceptance really entails. For example, when
patients look online at your reviews, or at your website, they're already
making up their mind as to how much they believe they'll like
your office. The more they like your office, your staff and you, the
more likely they are to place trust in you and commit to treatment.
Let's review those items and how staff can help increase case
acceptance by helping patients feel comfortable and accepted in
your practice.
FREE FACTS, circle 28 on card

dentaltown.com \\ JUNE 2019

97


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Dentaltown June 2019

Table of Contents for the Digital Edition of Dentaltown June 2019

Dentaltown June 2019 - Intro
Dentaltown June 2019 - Cover1
Dentaltown June 2019 - Cover2
Dentaltown June 2019 - 1
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